You can review an accommodation that you booked through our platform if you stayed there or if you arrived at the property but didn ’ t actually stay there. To edit a review you ’ ve already submitted, please contact our Customer Service team .
We have people and automatize systems that specialise in detecting forge reviews submitted to our Platform. If we find any, we delete them and, if necessity, take action against whoever is creditworthy .
Anyone else who spots something leery can always report it to our Customer Service team, so our Fraud team can investigate.
ideally, we would publish every revue we receive, whether positive or negative. however, we won ’ triiodothyronine display any review that includes or refers to ( among other things ) :
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they ’ rhenium 36 months old – or if the Accommodation has a change of ownership .
An accommodation may choose to reply to a inspection .
When you see multiple reviews, the most late ones will be at the top, subject to a few early factors ( what language a recapitulation is in, whether it ’ s just a rating or contains comments as good, and so forth ). If you like, you can sort and/or filter them ( by time of year, review score, etc. ) .
We sometimes show external follow-up scores from other well-known travel websites. We make it authorize when we ’ ve done this.
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Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting saying of potent opinions. They are besides applicable regardless of the opinion of the remark .
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don ’ t include personal, political, ethical, or religious comment. Promotional contented will be removed and issues concerning Booking.com ’ s services should be routed to our Customer Service or Accommodation Service teams .
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spell, in any terminology. Comments and media that include ‘hate address ‘, discriminatory remarks, threats, sexually denotative remarks, violence, and the promotion of illegal activity are not permitted .
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the evaluation of a rival by submitting a negative review will not be tolerated .
Respect the privacy of others. Booking.com will make an attempt to obscure electronic mail addresses, call numbers, web site addresses, social media accounts, and like details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on extra criteria to display the most relevant reviews, including but not express to : your speech, reviews with text, and non-anonymous reviews. Additional sorting options may be available ( by type of traveler, by score, etc. ) .
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