Returning a product for exchange or refund is complimentary. In order to do this, you must return the articles via FedEx® using our arrangement of pre-paid return labels .
If you wish to return an detail received as a endow, you may exchange it for an token ( sulfur ) of adequate prize. Please contact us, Customer Service will send you the pre-paid return label by e-mail .
The follow conditions apply to fragrance returns :
1. ) The product must not be overt and must be returned in its master packaging ( with transparent film ),
2. ) when returning products that may have been damaged during pitch, the node must ensure that the bottle is still hermetically sealed ( if this is not the casing, contact us ).
The take after conditions apply to shoes :
Shoes must be returned in their original packaging and the sole must not be damaged or marked .
The stick to conditions apply to Apple AirTag Hermès returns :
If you have ordered an Apple AirTag Hermès, you must return the AirTag with the leather accessory. The Apple AirTag Hermès must be returned in its original promotion and the battery activation protection must not have been removed. When the activation protection is removed the battery activates and is automatically non-sellable. The Apple AirTag Hermès serial number must be the like as the one listed on the original invoice.
Returning your Apple AirTag Hermès in storehouse must be done in the lapp state stated in the rescue address.
Products may besides be exchanged or returned for a store credit at any Hermès storehouse in the United States within thirty ( 30 ) calendar days from the date of delivery. Hermès stores do not offer refunds on any goods purchased on Hermes.com. You will find the list of Hermès stores by clicking on Find a memory or listed on the back of the bill.
Connect to your report and blue-ribbon “ come back or switch over items ” in the choice “ your orders ” .
Following the instructions will allow you :
– to choose the articles to return a well as the cause for the tax return ;
– to choose your delivery method acting ( decrease at a FedEx® location or collection of the box at your home by date ) ;
– to download and print your pre-paid return tag.
If you are ineffective or do not wish to use the pre-paid tag service, please contact us to obtain authority for your return. You can then return your package by a carrier of your choice to the follow address :
Attn : Internet Returns and Exchanges
101 Herrod Boulevard
Dayton, New Jersey 08810
In this case, it is your duty to obtain proof that the goods have been returned, and to return the goods by a cross-file carrier wave of your choice, which gives proof of posting and delivery. The cost of returning the goods, including shipping and indemnity, shall be borne by you. Hermès United States is not responsible for items returned to Hermes.com which are lost, damaged, misdirected or delivered late .
For any further information, please contact us by e-mail or telephone at 800-441-4488, option 1, Monday through Friday from 9:00 ante meridiem to 6 post meridiem and Saturday from 10 ante meridiem to 6 p.m EST. or consult our general Terms and Conditions of Sale and Use .