You can review an adjustment that you booked through our platform if you stayed there or if you arrived at the property but didn ’ metric ton actually stay there. To edit a reappraisal you ’ ve already submitted, please contact our Customer Service team .
We have people and automated systems that specialise in detecting forge reviews submitted to our Platform. If we find any, we delete them and, if necessity, take action against whoever is responsible .
Anyone else who spots something leery can always report it to our Customer Service team, so our Fraud team can investigate.
ideally, we would publish every review we receive, whether convinced or damaging. however, we won ’ metric ton expose any review that includes or refers to ( among early things ) :
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may merely accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they ’ re 36 months old – or if the Accommodation has a change of ownership .
An adjustment may choose to reply to a reappraisal .
When you see multiple reviews, the most late ones will be at the top, submit to a few early factors ( what language a reappraisal is in, whether it ’ s good a rat or contains comments as well, and so forth ). If you like, you can sort and/or filter them ( by time of class, review score, etc. ) .
We sometimes show external follow-up scores from other well-known locomotion websites. We make it clear when we ’ ve done this.
Read more: How to choose PE Braided lines
Guidelines and standards for Reviews
These guidelines and standards draw a bead on to keep the capacity on Booking.com relevant and family-friendly without limiting formula of hard opinions. They are besides applicable regardless of the opinion of the comment .
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don ’ thymine include personal, political, ethical, or religious comment. Promotional capacity will be removed and issues concerning Booking.com ’ south services should be routed to our Customer Service or Accommodation Service teams .
Contributions should be appropriate for a global audience. Please keep off using profanity or attempts to approximate profanity with creative spell, in any language. Comments and media that include ‘hate lecture ‘, discriminative remarks, threats, sexually denotative remarks, violence, and the forwarding of illegal activity are not permitted .
All content should be genuine and unique to the guest. Reviews are most valuable when they are master and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rate of a rival by submitting a negative review will not be tolerated .
Respect the privacy of others. Booking.com will make an effort to obscure electronic mail addresses, telephone numbers, web site addresses, social media accounts, and alike details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on extra criteria to display the most relevant reviews, including but not limited to : your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available ( by type of traveler, by score, etc. ) .
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