Each review score is between 1-10. To get the overall score that you see, we add up all the reappraisal scores we ’ ve received and divide that entire by the numeral of review scores we ’ ve received. In addition, guests can give classify ‘ subscores ’ in crucial areas, such as localization, cleanliness, staff, quilt, facilities, value for money and unblock Wi-Fi. note that guests submit their subscores and their overall scores independently, so there ’ s no direct link between them .
You can review an accommodation that you booked through our platform if you stayed there or if you arrived at the place but didn ’ thymine actually stay there. To edit a inspection you ’ ve already submitted, please contact our Customer Service team .
We have people and automatize systems that specialise in detecting imposter reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is creditworthy .
Anyone else who spots something fishy can always report it to our Customer Service team, so our Fraud team can investigate.

ideally, we would publish every review we receive, whether positive or negative. however, we won ’ metric ton display any review that includes or refers to ( among other things ) :

  • Politically sensitive comments
  • Promotional content
  • Illegal activities
  • Personal or sensitive information (e.g. emails, phone numbers or credit card info)
  • Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
  • Spam and fake content
  • Animal cruelty
  • Impersonation (e.g. if the writer is claiming to be someone else)
  • Any violation of our review guidelines.

To make certain reviews are relevant, we may entirely accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they ’ re 36 months old – or if the Accommodation has a change of possession .
An accommodation may choose to reply to a review .
When you see multiple reviews, the most late ones will be at the lead, subject to a few other factors ( what linguistic process a review is in, whether it ’ s precisely a rat or contains comments as well, and so forth ). If you like, you can sort and/or filter them ( by time of year, inspection score, etc. ) .
We sometimes show external review scores from other long-familiar travel websites. We make it clear up when we ’ ve done this.

Guidelines and standards for Reviews

These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting formula of strong opinions. They are besides applicable regardless of the opinion of the comment .
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don ’ triiodothyronine include personal, political, ethical, or religious comment. Promotional contented will be removed and issues concerning Booking.com ’ randomness services should be routed to our Customer Service or Accommodation Service teams .
Contributions should be appropriate for a global audience. Please debar using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include ‘hate speech ‘, discriminative remarks, threats, sexually explicit remarks, violence, and the forwarding of illegal activity are not permitted .
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and indifferent. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in substitution for reviews. Attempts to bring down the military rank of a rival by submitting a negative review will not be tolerated .
Respect the privacy of others. Booking.com will make an effort to obscure e-mail addresses, telephone numbers, web site addresses, social media accounts, and alike details.

The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on extra criteria to display the most relevant reviews, including but not limited to : your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available ( by type of traveler, by score, etc. ) .

Translations disclaimer

This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, dependability, and any imply warranties of merchantability, fitness for a particular determination and non-infringement .

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