FAQ

Table of Contents

FAQ

Viu Premium Redemption Codes
1. How and when will I receive the Viu Premium redemption codes after purchase?
An e-mail with a unique redemption code will be sent to the e-mail address you used to make the purchase after requital confirmation.

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2. How to redeem your Viu Premium subscription redemption code?

Redeem your Viu Premium subscription redemption code by following the steps below or the video recording here – > hypertext transfer protocol : //bit.ly/viuredemption :
– For Desktop & io App Users, travel to and redeem your Viu Premium subscription redemption code via hypertext transfer protocol : //bit.ly/redeemviu
– For Android App Users, tap on “ Redeem Code ” located in the menu on the top leave recess of your Viu App
3. Will the redemption codes ever expire?
Yes. All redemption codes are to be redeemed within 30 days of purchase as stated in the confirmation e-mail, failing which they shall expire without notification .
4. Are multiple purchases allowed?
Yes, multiple purchases are allowed. You will receive multiple redemption codes based on the quantity purchased. however, in accord to Viu ‘s General Terms & Conditions and Viu ‘s Specific Terms & Conditions, redemption codes can not be resold, exchanged or traded for cash. Redemption codes can not be stacked onto existing bounty accounts and must be used on separate non-Premium accounts only .
5. Why can’t I redeem the redemption code?

Redemption codes can only be used on non-existing Premium accounts. Do redeem it on a non-Premium account or plowshare it with other non-Premium members. If you are distillery unable to redeem, kindly drop us an e-mail at enquiry.sg @ viu.com for technical aid .

Beauty Products
1. What are your delivery options and how much is shipping?
rescue is free for all purchases ! You should receive your package with 6-9 work days We do however, have some terms & conditions for manner of speaking :

  • rescue is alone for Singapore addresses. No oversea transportation is available .
  • Delivery times are based on orders placed before 12pm SGT .
  • delivery may take extra time during holidays, and unanticipated circumstances such as extreme weather events .
  • delivery is merely available on weekdays ( excluding Singapore Public Holidays ) .

2. What is the return & exchange policy?

Viu does not allow for returns and exchanges if you ‘ve changed your mind about a product. Returns and exchanges with a valid reason will be reviewed on a individual basis by the Viu team. The token must be in its original buy condition – promotion must be unopened, unused, overlooked and not defaced in any manner .
3. Are your products authentic?
Do rest assured that all our products are 100 % authentic. If however, you have any reason to believe that the product you received is not authentic, please contact us immediately at enquiry.sg @ viu.com and return the product in its original condition for us to process a wide refund to you. To do that, please send us a comparison photograph on the product you received and the boughten adaptation purchased from the official retail exit. Comparisons should not be made with early versions bought from non-official sources .
4. What do I do if I had an allergic reaction?
If you ‘ve experienced an allergic reaction to one of our products, please get in touch with our Customer Service Team by emailing them at enquiry.sg @ viu.com
Your input will help us communicate to the sword involved and find an appropriate solution ! In your message to our Customer Service Team, please admit :

  • Your decree number ;
  • The wide name of the product that caused an allergic reaction ; and
  • A detailed description of the symptoms experienced

Our Customer Service Team may besides ask for :

  • A copy of your acknowledge ;
  • Photos of the product ; and
  • Photos of the affect area

Since different hide types and conditions may react differently to a particular intersection, we constantly suggest reviewing the list ingredients of products to help you identify any sensitivities with certain ingredients .

About Viu
1. What is Viu?
Viu is a localize, legal digital platform providing on-line video recording subject in the Asia-Pacific region. Viu provides bounty asian content from Korea, Japan, Thailand, Hong Kong, China and Taiwan – with English & chinese subtitles ( for selected titles ). Simulcast drama and assortment series are available from equally fast as 8 hours after its original telecast for Viu Premium subscribers. Viu offers users both the option of streaming/downloading play or assortment shows for release or go Premium for more single privileges .
2. What are the types of programmes provided by Viu?

Viu presently provides Korean, Japanese, Thai and Hong Kong drama series, adenine well as life style, music and kind shows catered to all different age groups. In accession to Viu ‘s existing across-the-board line-up of bounty asian capacity, Viu Premium members can besides enjoy blockbuster korean Movies encompassing award-winning films, box function hits and all-time favourites across different genres and a wide choice of asian Movies from China, Hong Kong, Taiwan angstrom well as popular Kids ‘ animation from around the earth and more !
Find out more about Viu at viu.com .

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