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Booking.com guest review guidelines

To keep the rating score and review content relevant for your upcoming trip, we archive reviews older than up to 36 months.
entirely a customer who has booked through Booking.com and stayed at the property in wonder can write a recapitulation. This lets us know that our reviews come from real guests, like you. Who better to tell others about the barren breakfast, friendly staff, or quiet board than person who ’ south stayed at the property before ?
We want you to share your fib, both the good and the bad. All we ask is that you follow a few bare guidelines.

Reviews vision

We believe follow-up contributions and property responses will highlight a across-the-board range of opinion and experiences, which are critical in helping guests make intelligent decisions about where to stay .

Reviews principles

Contributions to Booking.com are a expression of the dedication of our guests and properties, and are treated with the last respect .
Whether negative or positive, we ‘ll post every remark in full, equally cursorily as possible, after being moderated to comply with Booking.com guidelines. We ‘ll besides provide transparency over the status of submitted content .
once a review has been submitted, you can modify it by contacting Booking.com customer service .
We will use the lapp guidelines and standards for all user-generated content a well as the property replies to that content .
We will allow the contributions to speak for themselves, and we won ’ thymine be the estimate of reality. Booking.com ’ mho role is that of a distributor of feedback from both guest and property.

Guidelines and standards for Reviews

These guidelines and standards target to keep the content on Booking.com relevant and family-friendly without limiting expression of potent opinions. They are besides applicable careless of the sentiment of the gossip .
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don ’ t include personal, political, ethical, or religious comment. Promotional content will be removed and issues concerning Booking.com ’ randomness services should be routed to our Customer Service or Accommodation Service teams .
Contributions should be appropriate for a global audience. Please keep off using profanity or attempts to approximate profanity with creative spelling, in any speech. Comments and media that include ‘hate manner of speaking ‘, discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activeness are not permitted .
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and indifferent. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the military rank of a rival by submitting a negative inspection will not be tolerated .
Respect the privacy of others. Booking.com will make an effort to obscure electronic mail addresses, telephone numbers, web site addresses, sociable media accounts, and like details.

The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the recapitulation and on extra criteria to display the most relevant reviews, including but not limited to : your terminology, reviews with text, and non-anonymous reviews. Additional sorting options may be available ( by type of traveler, by score, etc. ) .
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