only a customer who has booked through Booking.com and stayed at the property in interview can write a review. This lets us know that our reviews come from real guests, like you. Who better to tell others about the barren breakfast, friendly staff, or quiet room than person who ’ south stayed at the place before ?
We want you to share your story, both the good and the bad. All we ask is that you follow a few simple guidelines .
We believe review contributions and property responses will highlight a wide range of public opinion and experiences, which are critical in helping guests make intelligent decisions about where to stay .
Contributions to Booking.com are a reflection of the dedication of our guests and properties, and are treated with the farthermost esteem .
Whether minus or positive, we ‘ll post every comment in full, arsenic cursorily as possible, after being moderated to comply with Booking.com guidelines. We ‘ll besides provide foil over the condition of submitted content .
once a follow-up has been submitted, you can modify it by contacting Booking.com customer service .
We will use the same guidelines and standards for all user-generated content a well as the property replies to that capacity .
We will allow the contributions to speak for themselves, and we won ’ thymine be the evaluate of world. Booking.com ’ s role is that of a distributor of feedback from both guest and place.
Guidelines and standards for Reviews
These guidelines and standards drive to keep the content on Booking.com relevant and family-friendly without limiting formula of strong opinions. They are besides applicable regardless of the sentiment of the gossip .
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please wear ’ thymine include personal, political, ethical, or religious comment. Promotional subject will be removed and issues concerning Booking.com ’ mho services should be routed to our Customer Service or Accommodation Service teams .
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spell, in any lyric. Comments and media that include ‘hate speech ‘, discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal natural process are not permitted .
All content should be genuine and unique to the guest. Reviews are most valuable when they are master and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the evaluation of a rival by submitting a veto review will not be tolerated .
Respect the privacy of others. Booking.com will make an campaign to obscure electronic mail addresses, call numbers, web site addresses, social media accounts, and alike details .
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
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By nonpayment, reviews are sorted based on the go steady of the inspection and on extra criteria to display the most relevant reviews, including but not limited to : your linguistic process, reviews with text, and non-anonymous reviews. Additional sorting options may be available ( by type of traveler, by score, etc. ) .
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