You can review an accommodation that you booked through our platform if you stayed there or if you arrived at the property but didn ’ t actually stay there. To edit a revue you ’ ve already submitted, please contact our Customer Service team .
We have people and automatize systems that specialise in detecting juke reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible .
Anyone else who spots something leery can always report it to our Customer Service team, so our Fraud team can investigate.
ideally, we would publish every review we receive, whether positive or negative. however, we won ’ triiodothyronine display any follow-up that includes or refers to ( among other things ) :
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they ’ re 36 months old – or if the Accommodation has a exchange of possession .
An accommodation may choose to reply to a review .
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors ( what speech a review is in, whether it ’ s just a denounce or contains comments as good, and so forth ). If you like, you can sort and/or filter them ( by time of year, review score, etc. ) .
We sometimes show external follow-up scores from other long-familiar locomotion websites. We make it clear when we ’ ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the contentedness on Booking.com relevant and family-friendly without limiting saying of strong opinions. They are besides applicable careless of the opinion of the gloss .
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please wear ’ deoxythymidine monophosphate include personal, political, ethical, or religious comment. Promotional contentedness will be removed and issues concerning Booking.com ’ s services should be routed to our Customer Service or Accommodation Service teams .
Contributions should be appropriate for a global audience. Please invalidate using profanity or attempts to approximate profanity with creative spell, in any linguistic process. Comments and media that include ‘hate speech ‘, prejudiced remarks, threats, sexually denotative remarks, violence, and the promotion of illegal action are not permitted .
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com place partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rate of a rival by submitting a negative inspection will not be tolerated .
Respect the privacy of others. Booking.com will make an effort to obscure e-mail addresses, telephone numbers, web site addresses, social media accounts, and exchangeable details.
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The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on extra criteria to display the most relevant reviews, including but not limited to : your lyric, reviews with text, and non-anonymous reviews. Additional sorting options may be available ( by type of traveler, by score, etc. ) .
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, dependability, and any incriminate warranties of merchantability, fitness for a particular determination and non-infringement .