Each review score is between 1-10. To get the overall score that you see, we add up all the recapitulation scores we ’ ve received and divide that sum by the number of review scores we ’ ve received. In accession, guests can give break ‘ subscores ’ in crucial areas, such as localization, cleanliness, staff, quilt, facilities, value for money and free Wi-Fi. note that guests submit their subscores and their overall scores independently, so there ’ s no direct yoke between them .
You can review an accommodation that you booked through our platform if you stayed there or if you arrived at the property but didn ’ metric ton actually stay there. To edit a review you ’ ve already submitted, please contact our Customer Service team .
We have people and automatize systems that specialise in detecting talk through one’s hat reviews submitted to our Platform. If we find any, we delete them and, if necessary, take natural process against whoever is creditworthy .
Anyone else who spots something leery can constantly report it to our Customer Service team, so our Fraud team can investigate.

ideally, we would publish every review we receive, whether positive or negative. however, we won ’ t display any review that includes or refers to ( among early things ) :

  • Politically sensitive comments
  • Promotional content
  • Illegal activities
  • Personal or sensitive information (e.g. emails, phone numbers or credit card info)
  • Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
  • Spam and fake content
  • Animal cruelty
  • Impersonation (e.g. if the writer is claiming to be someone else)
  • Any violation of our review guidelines.

To make certain reviews are relevant, we may entirely accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they ’ rhenium 36 months old – or if the Accommodation has a change of ownership .
An accommodation may choose to reply to a review .
When you see multiple reviews, the most recent ones will be at the lead, subject to a few other factors ( what lyric a review is in, whether it ’ s just a evaluation or contains comments as well, and so forth ). If you like, you can sort and/or filter them ( by time of class, recapitulation score, etc. ) .
We sometimes show external review scores from other long-familiar travel websites. We make it clear when we ’ ve done this.

Guidelines and standards for Reviews

These guidelines and standards bearing to keep the subject on Booking.com relevant and family-friendly without limiting expression of impregnable opinions. They are besides applicable regardless of the sentiment of the comment .
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don ’ metric ton include personal, political, ethical, or religious comment. Promotional subject will be removed and issues concerning Booking.com ’ sulfur services should be routed to our Customer Service or Accommodation Service teams .
Contributions should be appropriate for a global audience. Please debar using profanity or attempts to approximate profanity with creative spell, in any language. Comments and media that include ‘hate speech ‘, discriminatory remarks, threats, sexually explicit remarks, ferocity, and the forwarding of illegal action are not permitted .
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rate of a rival by submitting a negative review will not be tolerated .
Respect the privacy of others. Booking.com will make an attempt to obscure e-mail addresses, call numbers, web site addresses, social media accounts, and exchangeable details.

The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on extra criteria to display the most relevant reviews, including but not circumscribed to : your terminology, reviews with textbook, and non-anonymous reviews. Additional sorting options may be available ( by type of traveler, by score, etc. ) .

Translations disclaimer

This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, dependability, and any imply warranties of merchantability, fitness for a particular purpose and non-infringement .

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