You can review an accommodation that you booked through our platform if you stayed there or if you arrived at the property but didn ’ metric ton actually stay there. To edit a inspection you ’ ve already submitted, please contact our Customer Service team .
We have people and automated systems that specialise in detecting juke reviews submitted to our Platform. If we find any, we delete them and, if necessary, take natural process against whoever is responsible .
Anyone else who spots something fishy can always report it to our Customer Service team, so our Fraud team can investigate.
ideally, we would publish every recapitulation we receive, whether positive or negative. however, we won ’ triiodothyronine display any review that includes or refers to ( among other things ) :
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may lone accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they ’ rhenium 36 months honest-to-god – or if the Accommodation has a change of ownership .
An accommodation may choose to reply to a inspection .
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors ( what language a revue is in, whether it ’ s fair a rate or contains comments as well, and so forth ). If you like, you can sort and/or filter them ( by time of year, review score, etc. ) .
We sometimes show external review scores from other long-familiar travel websites. We make it clear when we ’ ve done this.
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Guidelines and standards for Reviews
These guidelines and standards aim to keep the contented on Booking.com relevant and family-friendly without limiting expression of potent opinions. They are besides applicable careless of the opinion of the gloss .
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don ’ triiodothyronine include personal, political, ethical, or religious comment. Promotional content will be removed and issues concerning Booking.com ’ mho services should be routed to our Customer Service or Accommodation Service teams .
Contributions should be appropriate for a global audience. Please invalidate using profanity or attempts to approximate profanity with creative spell, in any linguistic process. Comments and media that include ‘hate lecture ‘, prejudiced remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activeness are not permitted .
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com place partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rat of a rival by submitting a minus follow-up will not be tolerated .
Respect the privacy of others. Booking.com will make an attempt to obscure electronic mail addresses, call numbers, web site addresses, social media accounts, and exchangeable details.
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The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the revue and on extra criteria to display the most relevant reviews, including but not limit to : your lyric, reviews with text, and non-anonymous reviews. Additional sorting options may be available ( by type of traveler, by score, etc. ) .
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, dependability, and any imply warranties of merchantability, fitness for a detail determination and non-infringement .