Being a successful coffee shop owner requires a distribute of hard work and dedication on your region. however, we are all familiar with the old state that a business is entirely angstrom good as its worst employee. For this reason, business owners have implemented criterion operate on procedures ( besides known as SOPs ) for their establishments. These procedures are a checklist that specifically outlines each aspect of the business, and details the duties of each employee working for your coffee shop. Standard operational procedures are a means to eliminate any confusion when it comes to what you expect from your employees, and they are expected to follow them to the letter. The standard operating procedures for a coffee shop will include:

The function of this article is to provide you with an case of what the standard operate on procedures of a chocolate shop should include, and besides to give a detail description of each view of your coffee shop class for your employees to follow. Feel free to download this checklist and use it as your own, or if you prefer, make adjustments to it to fit your business. I will besides include a section on why your coffee bean denounce should need a standard operate procedure manual, and why you should ensure that these procedures are followed .

What Are Standard Operating Procedures?

Before you can understand why your coffee shop needs a standard operate procedures manual or checklist, or before you can begin to write one, you must first understand what criterion function procedures are and what they involve. It helps to think of your standard operational procedures as the playbook of your business. You need your playbook to maintain the standards of your occupation, unite operations, minimize education time, and ensure that your operations yield the lapp results every time. Why is this important ? Believe it or not, 86 % of people who leave their jobs leave because they claim that their jobs have processes that are broken. If you expect to hire and retain good employees, you must make sure that you have a place of procedures and processes in rate to guarantee their achiever equally well as the achiever of your chocolate shop. In short, employees need to know what needs to be done, and they besides need to know the most efficient way to get it done. This is why involving the right people when writing your criterion operational procedures is essential if you expect your chocolate patronize to thrive amongst a sea of early shops. The best piece of advice I can give you regarding this is that you make it authorize to electric potential employees that you expect things to be done by the book. ( More advice on hiring employees for your coffee shop can be found here. )

Why Does My Coffee Shop Need a Standard Operating Procedures Manual?

Most businesses have a standard operate procedures manual that they issue to their employees upon hiring them. This system has been in seat for quite some time and for good reason. Most occupation owners have a specific way that they like their daily operations to run. Standard operating procedures manuals ensure that the employees are made aware of the operate on procedures and that they have detailed instructions on how to follow them. While this does not guarantee that every employee will follow the standard operate procedures to the letter, it does ensure that most employees will adhere to the guidelines and rules you have established. aside from establishing rules and regulations on how you want your business to be run, there is another glaring reason why each business should have standard operating procedures in place. These procedures will help to ensure the guard of your employees, adenine good as have certain that local anesthetic and union regulations, regarding food and beverages, and health and hygiene, are followed. If your employees failed to comply with these rules and regulations that have been put in place by both local and federal authorities, the results could be black for your chocolate shop. There could be serious injuries, fiscal penalties, and possibly having to close your commercial enterprise for a prolong time period .

How Do I Write a Standard Operating Procedures Checklist or Manual?

Writing a standard manoeuver procedures checklist or manual can be a boring process for any business owner. Let ’ s face it. cipher wants the province of writing one of these things. They can be long and quite drilling. however, we have already discussed a few of the reasons why having a standard operate procedures checklist or manual in set is all-important to the achiever of your business angstrom well as the condom of your employees. When it comes down to brass tacks, you are the business owner, and you are the sole person creditworthy for making sure that your operational procedures are followed. That means that it is chiefly your province to get it written. fortunately, the web site Whale has broken down writing a criterion operating routine into a seven-step action. The steps of this process are as follows :

  1. Involve the right people
  2. Choose your toolkit
  3. Get the procedure down
  4. Create a resources section
  5. Use the ultimate Standard Operating Procedures template
  6. focus on drug user experience
  7. Improve and update your Standard operating Procedures

Coffee Shop Standard Operating Procedure Checklist

now that we have discussed a few of the reasons why it is imperative to have a standard operating procedures manual or checklist in your chocolate denounce, deoxyadenosine monophosphate well as how to write one, it ’ sulfur time for you to develop one of your own and implement it in your administration. here is an exemplar of what a standard function procedures checklist should look like : How to Start a Coffee Shop Tip 1

To view this television please enable JavaScript, and consider upgrading to a world wide web browser that supports HTML5 video recordingHow to Start a Coffee Shop Tip 1 Health and hygiene regulations

  • Employees should practice good personal hygiene and be well-groomed .
  • Make certain that hands are washed regularly .
  • Always wear gloves when handling food items .

Equipment and machinery handling

  • Always operate machinery per the manufacturer ’ south instructions .
  • Make sure that equipment is kept houseclean and in proper work condition .
  • Do not operate machinery until you have been in full trained on the equipment .
  • Perform act care on the equipment per the manufacturer ’ randomness instructions .
  • Clean the equipment at the end of each day .

Safety measures

Complying with food and safety regulations

  • Always wear gloves when you are handling food items .
  • Make sure that refrigerated items are keep open cold .
  • Always keep utensils in the clean sink .

Inventory management

  • inventory should be conducted every Wednesday .
  • immediately report any shortages to your supervisory program .
  • supply trucks will be unload and stocked american samoa soon as they arrive .

Food and beverage preparation and presentation

  • food and beverages should be presented to the customer in a manner that is pleasing to the eye .
  • never handle food items without gloves .
  • Do not touch the eyelid of the customer ’ s cup with your bare hands .

Customer greeting

  • Be surely to constantly say “ hello ” when the customer walks into the patronize .
  • Say “ adieu ” and invite the customer to come back when they leave .

Answering the phone

  • Answer in a warm, friendly tone .
  • Mention the name of the coffee shop class and your name .
  • Ask the caller how you can help them .
  • Thank them for calling upon completion of the call .

Order taking and service

  • Greet the customer in a friendly tone .
  • Give the customer your name and ask how you can help them .
  • Repeat the order to them to ensure accuracy .


  • Sweep the sidewalks and the walk of the coffee shop every good morning and as needed during the day .
  • Clean the windows doubly per workweek, on Monday and Thursday .
  • Clean the countertops three times a day, and descry clean as needed during the day .
  • sweep and mop the floor every even after closing the shop class and the last customer leaves .
  • Clean the restrooms every evening at close and check them every hour during the day .
  • Clean the equipment each even after closure .
  • Clean the refrigerator every Tuesday and Saturday .

Taking payments

  • Inform the customer of the total pleasantly and clearly .
  • Allow the customer to hand you the money or swipe their calling card .
  • Hand the customer their receipt and their change and their receipt .
  • Thank the customer for their business and tell them to have a nice day .

Customer service

  • If an issue should arise with a customer, get a supervisor immediately .
  • If you are a director, ask the customer how you can make it right .
  • If the customer is not satisfied, offer them a free beverage or a pastry .


Standard manoeuver procedures are like a playbook for your chocolate patronize. They allow things to be done in the manner which you require while besides ensuring that your employees are kept safe. As you can see, having a standard operate on procedure for your chocolate shop ensures that the day by day operations of your business are done in a manner that is acceptable to you. amazingly, a good standard operating procedure will besides allow you to weed out the bad employees while retaining the commodity ones. possibly the most authoritative thing to remember when riding your standard engage procedure is that you need to keep it childlike enough so your employees can follow it to the letter. My advice is to write and implement a standard operating procedure a soon as potential in your coffee denounce. Trust me – you will thank me by and by !

Related Questions

Could you write your standard operating procedures, or should you use a template? Writing your standard manoeuver procedures for your coffee workshop will give you complete see over what you will allow in your shop class, and what you won ’ metric ton admit. hands-on owners prefer to write their standard manoeuver procedures. On the other handwriting, there are besides many templates and programs available to help you design a standard operating procedures checklist. Most business owners prefer to find a template and customize it to make it their own. How much does it cost to build a coffee shop from the ground up? many variables can factor into the total cost of building a coffee shop from the grind up. For case, the type of machinery you purchase can make a significant difference in the monetary value of building your coffee bean shop class. The size and the placement of your coffee bean shop will besides factor into the sum price. however, a sit-down coffee denounce will by and large cost somewhere between $ 200,000 and $ 375,000 to start. We go into far detail about the cost of starting a coffee shop in this article.

If you ’ re fix to start your own coffee shop, but you ’ ra not certain where to go next, check out our easy-to-use startup documents correct here. Please note: This blog post is for educational purposes only and does not constitute legal advice. Please consult a legal expert to address your specific needs.