Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we ’ ve received and divide that sum by the number of review scores we ’ ve received. In addition, guests can give separate ‘ subscores ’ in crucial areas, such as placement, cleanliness, staff, comfort, facilities, measure for money and free Wi-Fi. note that guests submit their subscores and their overall scores independently, so there ’ s no direct associate between them .
You can review an accommodation that you booked through our platform if you stayed there or if you arrived at the property but didn ’ thymine actually stay there. To edit a review you ’ ve already submitted, please contact our Customer Service team .
We have people and automatize systems that specialise in detecting fudge reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible .
Anyone else who spots something fishy can always report it to our Customer Service team, so our Fraud team can investigate.

ideally, we would publish every revue we receive, whether cocksure or veto. however, we won ’ thyroxine display any recapitulation that includes or refers to ( among early things ) :

  • Politically sensitive comments
  • Promotional content
  • Illegal activities
  • Personal or sensitive information (e.g. emails, phone numbers or credit card info)
  • Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
  • Spam and fake content
  • Animal cruelty
  • Impersonation (e.g. if the writer is claiming to be someone else)
  • Any violation of our review guidelines.

To make certain reviews are relevant, we may merely accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they ’ rhenium 36 months previous – or if the Accommodation has a change of possession .
An accommodation may choose to reply to a recapitulation .
When you see multiple reviews, the most late ones will be at the clear, discipline to a few other factors ( what speech a review is in, whether it ’ s fair a rat or contains comments as well, and so forth ). If you like, you can sort and/or percolate them ( by time of year, revue score, etc. ) .
We sometimes show external review scores from other long-familiar locomotion websites. We make it clear when we ’ ve done this.

Guidelines and standards for Reviews

These guidelines and standards purpose to keep the message on Booking.com relevant and family-friendly without limiting formulation of strong opinions. They are besides applicable careless of the opinion of the gloss .
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don ’ t include personal, political, ethical, or religious comment. Promotional contented will be removed and issues concerning Booking.com ’ second services should be routed to our Customer Service or Accommodation Service teams .
Contributions should be appropriate for a global audience. Please keep off using profanity or attempts to approximate profanity with creative spell, in any lyric. Comments and media that include ‘hate speech ‘, prejudiced remarks, threats, sexually explicit remarks, ferocity, and the promotion of illegal activeness are not permitted .
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and indifferent. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in change for reviews. Attempts to bring down the rat of a rival by submitting a negative follow-up will not be tolerated .
Respect the privacy of others. Booking.com will make an effort to obscure electronic mail addresses, telephone numbers, web site addresses, sociable media accounts, and similar details.

The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default option, reviews are sorted based on the date of the revue and on extra criteria to display the most relevant reviews, including but not limited to : your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available ( by character of traveler, by score, etc. ) .

Translations disclaimer

This servicing may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, dependability, and any entail warranties of merchantability, fitness for a especial determination and non-infringement .

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