You can review an accommodation that you booked through our platform if you stayed there or if you arrived at the property but didn ’ thyroxine actually stay there. To edit a review you ’ ve already submitted, please contact our Customer Service team .
We have people and automatize systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take natural process against whoever is creditworthy .
Anyone else who spots something fishy can always report it to our Customer Service team, so our Fraud team can investigate.
ideally, we would publish every follow-up we receive, whether plus or negative. however, we won ’ metric ton display any review that includes or refers to ( among early things ) :
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make surely reviews are relevant, we may merely accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they ’ re 36 months honest-to-god – or if the Accommodation has a change of possession .
An accommodation may choose to reply to a follow-up .
When you see multiple reviews, the most holocene ones will be at the crown, subject to a few other factors ( what language a review is in, whether it ’ s just a rat or contains comments as well, and so forth ). If you like, you can sort and/or trickle them ( by prison term of year, revue seduce, etc. ) .
We sometimes show external inspection scores from other long-familiar travel websites. We make it clear up when we ’ ve done this.
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Guidelines and standards for Reviews
These guidelines and standards target to keep the content on Booking.com relevant and family-friendly without limiting formula of firm opinions. They are besides applicable careless of the sentiment of the gloss .
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don ’ metric ton include personal, political, ethical, or religious comment. Promotional capacity will be removed and issues concerning Booking.com ’ mho services should be routed to our Customer Service or Accommodation Service teams .
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spell, in any language. Comments and media that include ‘hate language ‘, discriminative remarks, threats, sexually explicit remarks, ferocity, and the promotion of illegal action are not permitted .
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rat of a rival by submitting a negative review will not be tolerated .
Respect the privacy of others. Booking.com will make an campaign to obscure electronic mail addresses, telephone numbers, web site addresses, social media accounts, and similar details.
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The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on extra criteria to display the most relevant reviews, including but not limited to : your lyric, reviews with text, and non-anonymous reviews. Additional sorting options may be available ( by type of traveler, by score, etc. ) .
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