You can review an accommodation that you booked through our platform if you stayed there or if you arrived at the property but didn ’ t actually stay there. To edit a review you ’ ve already submitted, please contact our Customer Service team .
We have people and automated systems that specialise in detecting bogus reviews submitted to our Platform. If we find any, we delete them and, if necessary, take military action against whoever is creditworthy .
Anyone else who spots something fishy can always report it to our Customer Service team, so our Fraud team can investigate.
ideally, we would publish every recapitulation we receive, whether positive or negative. however, we won ’ metric ton expose any review that includes or refers to ( among other things ) :
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make certain reviews are relevant, we may entirely accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they ’ ra 36 months erstwhile – or if the Accommodation has a change of ownership .
An accommodation may choose to reply to a review .
When you see multiple reviews, the most recent ones will be at the top, subject to a few early factors ( what speech a review is in, whether it ’ s merely a rating or contains comments as good, and so forth ). If you like, you can sort and/or filter them ( by time of year, reappraisal score, etc. ) .
We sometimes show external reappraisal scores from other long-familiar locomotion websites. We make it clear when we ’ ve done this.
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Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting formula of strong opinions. They are besides applicable careless of the sentiment of the gloss .
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don ’ t include personal, political, ethical, or religious comment. Promotional content will be removed and issues concerning Booking.com ’ second services should be routed to our Customer Service or Accommodation Service teams .
Contributions should be appropriate for a global audience. Please invalidate using profanity or attempts to approximate profanity with creative spell, in any language. Comments and media that include ‘hate manner of speaking ‘, prejudiced remarks, threats, sexually denotative remarks, violence, and the promotion of illegal activity are not permitted .
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and indifferent. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rat of a rival by submitting a minus reappraisal will not be tolerated .
Respect the privacy of others. Booking.com will make an attempt to obscure e-mail addresses, telephone numbers, web site addresses, social media accounts, and exchangeable details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the inspection and on extra criteria to display the most relevant reviews, including but not circumscribed to : your language, reviews with textbook, and non-anonymous reviews. Additional sorting options may be available ( by type of traveler, by mark, etc. ) .
This military service may contain translations powered by Google. Google disclaims all warranties related to the translations, carry or implied, including any warranties of accuracy, dependability, and any imply warranties of merchantability, fitness for a particular purpose and non-infringement .