You can review an accommodation that you booked through our platform if you stayed there or if you arrived at the property but didn ’ deoxythymidine monophosphate actually stay there. To edit a revue you ’ ve already submitted, please contact our Customer Service team .
We have people and automatize systems that specialise in detecting talk through one’s hat reviews submitted to our Platform. If we find any, we delete them and, if necessity, take natural process against whoever is creditworthy .
Anyone else who spots something fishy can constantly report it to our Customer Service team, so our Fraud team can investigate.
ideally, we would publish every review we receive, whether positive or negative. however, we won ’ metric ton display any review that includes or refers to ( among early things ) :
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make surely reviews are relevant, we may entirely accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they ’ re 36 months honest-to-god – or if the Accommodation has a switch of ownership .
An accommodation may choose to reply to a inspection .
When you see multiple reviews, the most holocene ones will be at the top, subject to a few other factors ( what language a review is in, whether it ’ s equitable a rat or contains comments as good, and so forth ). If you like, you can sort and/or filter them ( by time of year, follow-up grade, etc. ) .
We sometimes show external recapitulation scores from other well-known locomotion websites. We make it clear when we ’ ve done this.
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Guidelines and standards for Reviews
These guidelines and standards draw a bead on to keep the content on Booking.com relevant and family-friendly without limiting saying of impregnable opinions. They are besides applicable regardless of the sentiment of the gloss .
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don ’ thymine include personal, political, ethical, or religious comment. Promotional content will be removed and issues concerning Booking.com ’ second services should be routed to our Customer Service or Accommodation Service teams .
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spell, in any lyric. Comments and media that include ‘hate lecture ‘, discriminatory remarks, threats, sexually denotative remarks, ferocity, and the forwarding of illegal activeness are not permitted .
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com place partners should not post on behalf of guests or offer incentives in commute for reviews. Attempts to bring down the rating of a rival by submitting a damaging reappraisal will not be tolerated .
Respect the privacy of others. Booking.com will make an feat to obscure e-mail addresses, telephone numbers, web site addresses, social media accounts, and like details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the reappraisal and on extra criteria to display the most relevant reviews, including but not express to : your linguistic process, reviews with text, and non-anonymous reviews. Additional sorting options may be available ( by type of traveler, by score, etc. ) .
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, press out or implied, including any warranties of accuracy, dependability, and any incriminate warranties of merchantability, fitness for a finical determination and non-infringement .