Each review score is between 1-10. To get the overall score that you see, we add up all the revue scores we ’ ve received and divide that sum by the number of review scores we ’ ve received. In addition, guests can give separate ‘ subscores ’ in all-important areas, such as location, cleanliness, staff, comfort, facilities, prize for money and free Wi-Fi. note that guests submit their subscores and their overall scores independently, so there ’ s no conduct liaison between them .
You can review an accommodation that you booked through our platform if you stayed there or if you arrived at the property but didn ’ deoxythymidine monophosphate actually stay there. To edit a review you ’ ve already submitted, please contact our Customer Service team .
We have people and automated systems that specialise in detecting talk through one’s hat reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible .
Anyone else who spots something leery can constantly report it to our Customer Service team, so our Fraud team can investigate.

ideally, we would publish every review we receive, whether positive or minus. however, we won ’ thyroxine display any revue that includes or refers to ( among other things ) :

  • Politically sensitive comments
  • Promotional content
  • Illegal activities
  • Personal or sensitive information (e.g. emails, phone numbers or credit card info)
  • Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
  • Spam and fake content
  • Animal cruelty
  • Impersonation (e.g. if the writer is claiming to be someone else)
  • Any violation of our review guidelines.

To make certain reviews are relevant, we may alone accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they ’ ra 36 months previous – or if the Accommodation has a switch of ownership .
An accommodation may choose to reply to a review .
When you see multiple reviews, the most late ones will be at the top, topic to a few early factors ( what language a review is in, whether it ’ s fair a rat or contains comments as well, and so forth ). If you like, you can sort and/or percolate them ( by fourth dimension of year, inspection score, etc. ) .
We sometimes show external review scores from other well-known travel websites. We make it clear when we ’ ve done this.

Guidelines and standards for Reviews

These guidelines and standards draw a bead on to keep the content on Booking.com relevant and family-friendly without limiting construction of strong opinions. They are besides applicable careless of the sentiment of the gossip .
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don ’ thyroxine include personal, political, ethical, or religious comment. Promotional capacity will be removed and issues concerning Booking.com ’ south services should be routed to our Customer Service or Accommodation Service teams .
Contributions should be appropriate for a global audience. Please debar using profanity or attempts to approximate profanity with creative spell, in any terminology. Comments and media that include ‘hate speech ‘, discriminatory remarks, threats, sexually denotative remarks, violence, and the promotion of illegal activity are not permitted .
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and indifferent. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a rival by submitting a negative review will not be tolerated .
Respect the privacy of others. Booking.com will make an effort to obscure e-mail addresses, telephone numbers, web site addresses, social media accounts, and exchangeable details.

The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By nonpayment, reviews are sorted based on the date of the review and on extra criteria to display the most relevant reviews, including but not express to : your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available ( by character of traveler, by score, etc. ) .

Translations disclaimer

This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, dependability, and any imply warranties of merchantability, fitness for a finical purpose and non-infringement .

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