Each review score is between 1-10. To get the overall score that you see, we add up all the revue scores we ’ ve received and divide that total by the count of review scores we ’ ve received. In addition, guests can give separate ‘ subscores ’ in crucial areas, such as localization, cleanliness, staff, quilt, facilities, measure for money and barren Wi-Fi. note that guests submit their subscores and their overall scores independently, so there ’ s no direct connection between them .
You can review an adjustment that you booked through our platform if you stayed there or if you arrived at the property but didn ’ thymine actually stay there. To edit a follow-up you ’ ve already submitted, please contact our Customer Service team .
We have people and automated systems that specialise in detecting bogus reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible .
Anyone else who spots something leery can always report it to our Customer Service team, so our Fraud team can investigate.

ideally, we would publish every review we receive, whether incontrovertible or damaging. however, we won ’ thymine display any recapitulation that includes or refers to ( among other things ) :

  • Politically sensitive comments
  • Promotional content
  • Illegal activities
  • Personal or sensitive information (e.g. emails, phone numbers or credit card info)
  • Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
  • Spam and fake content
  • Animal cruelty
  • Impersonation (e.g. if the writer is claiming to be someone else)
  • Any violation of our review guidelines.

To make certain reviews are relevant, we may alone accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they ’ rhenium 36 months old – or if the Accommodation has a change of ownership .
An accommodation may choose to reply to a review .
When you see multiple reviews, the most holocene ones will be at the top, subject to a few early factors ( what speech a review is in, whether it ’ s just a rat or contains comments as well, and so forth ). If you like, you can sort and/or filter them ( by time of year, review mark, etc. ) .
We sometimes show external review scores from other long-familiar change of location websites. We make it clear when we ’ ve done this.

Guidelines and standards for Reviews

These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are besides applicable careless of the sentiment of the comment .
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don ’ metric ton include personal, political, ethical, or religious comment. Promotional content will be removed and issues concerning Booking.com ’ second services should be routed to our Customer Service or Accommodation Service teams .
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spell, in any language. Comments and media that include ‘hate speech ‘, discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted .
All content should be genuine and unique to the guest. Reviews are most valuable when they are master and unbiased. Your contribution should be yours. Booking.com place partners should not post on behalf of guests or offer incentives in change for reviews. Attempts to bring down the rat of a rival by submitting a veto review will not be tolerated .
Respect the privacy of others. Booking.com will make an campaign to obscure e-mail addresses, telephone numbers, web site addresses, social media accounts, and exchangeable details.

The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on extra criteria to display the most relevant reviews, including but not limited to : your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available ( by type of traveler, by score, etc. ) .

Translations disclaimer

This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, dependability, and any entail warranties of merchantability, fitness for a finical purpose and non-infringement .

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