Terms & Conditions

1- contact
2- Shipping methods

3- reservation in memory
4- Packaging & Gifts
5- Purchase and fasten requital
6- Exchanges and returns
7- Care and haunt usher
8- Terms and conditions
9- Legal & Cookies
contact
Should you need any aid, please get in touch .

Call us :
+1 888 710 0009 toll exempt
9am to 1pm ( EDT ) Monday to Saturday

Email us :
customerservice @ loewe.com

Shipping methods
Deliveries are free of cost. Estimated delivery clock time by country/region :

Europe
Spain ( Mainland and Balearic Islands ) : 2-4 business days .

Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom : 2-5 occupation days .

Asia, Middle East
Bahrain, Brunei, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macao SAR, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan, Thailand, UAE : 2-7 business days

America, Oceania
Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America : 2-6 clientele days

Africa
Egypt, Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa : 2-6 commercial enterprise days

collect in store
We besides offer the hypothesis to pick up your loewe.com arrange in the selected memory of your choice. This military service is always complimentary .

Check the full list of stores where this service is offered through this yoke .

You will receive an e-mail confirmation when your order is ready to be collected from the storehouse. Please visit the selected store in within 15 days after this e-mail is sent to collect your holy order .

solicitation yourself you need :

  • Order confirmation email
  • Government issued photo identification ID

We will verify your identity for security system reasons, we could besides make a transcript of these documents. The storehouse reserves the right to verify the Card or method acting of payment used to place the order. At solicitation, you will be asked to sign a collection receipt .

representative needs :

  • Order confirmation email
  • Purchaser´s government issued photo identification
  • Representative´s government issued photo identification
  • Authorization letter signed by the purchaser

We will verify your identity for security reasons, we could besides make a imitate of these documents. The store reserves the right to verify the Card or method of payment used to place the holy order. At collection, you will be asked to sign a collection receipt .

Purchaser must inform the empower person of the time frame of 15 days to collect the regulate from the moment that the e-mail is sent to inform that the order is quick to collect. Purchaser must make certain the empower person is aware of all the needed documents he will need to bring to be able to collect the order .

If you do not collect your order : Your order will be available in-store for 15 days. If not collected, it will be sent back and your original method of requital will be refunded .
booking in store
You can request a product reservation in a selected storehouse of your choice .

Check the wide list where this service in offered through this link .

You will receive an e-mail ratification when your club is ready to be collected from the store. Please visit the selected storehouse in within 48 hours from the moment the confirmation electronic mail is sent to complete your purchase in storehouse .

After this 48 hour time frame, the mental reservation will expire .

All purchases made in store off products reserve through loewe.com are subject to the store terms and
conditions of sale.

Packaging & Gifts
All purchases made in storehouse off products reserve through loewe.com are topic to the store terms and conditions of sale. You will receive your LOEWE order in our extraordinary packaging. The items will come protected by a cotton cover in herringbone gray, with an anagram tag. Products are arranged in our signature smokey whiten endow box, except for those delivered using the Express Delivery serve, available in Barcelona city area .

The Leather ready to wear pieces might arrive in a larger box in ordain to protect the quality of our raw materials .

Gifts

It is possible to include a Gift message in the software, you can select this option at control out and write yourpersonal message. The is no bill with price included, lone a manner of speaking eminence in which the price is omitted will be included in the package, so that you can send your purchase as a gift directly .

insurance

All LOEWE goods remain the place and province of LOEWE until delivered to the specified delivery address and payment has been received in full. Items are insured against loss and accidental damage during rescue. In any case, this topic will need to be validated by the messenger party. If, for any rationality, your purchase is not delivered within eight ( 8 ) work days, please contact our Customer Service Department. Please advise us of this delay within 30 days from the estimated delivery date, so that we can deal with the incidence .

Please check your purchase upon receipt and notify the messenger. If, for any reason, you wish to make a call, you must contact our Customer Service Department, keeping all the LOEWE packaging in good order .

Should you wish to exchange or return your purchase from LOEWE ’ south on-line storehouse, you may do so in accordance with the terms set out in the Exchanges & Right of withdrawal, Returns .
leverage and secure payment
To purchase an item from LOEWE ’ s on-line storehouse, just blue-ribbon “ Add to Shopping Bag ” on the intersection page, and then click on the “ Purchase ” button to finalize your leverage. You will then be directed to our batten checkout area where you can choose a bill address ( where we will send your invoice ) and a rescue address ( which may be different to the charge address, for exemplar : a work address, a company, the address of the person you wish to send a endowment to … ). The concluding dance step is the Secure Payment, where you will be able to select from respective payment methods .

Loewe.com accepts different forms of payments depending on the country or area of the charge address. include :

  • Visa/MasterCard/JCB
  • American Express (except from the limitations of Amex in certain countries or regions)
  • Maestro
  • Paypal
  • Sofort
  • Klarna

Klarna

In cooperation with Klarna Bank AB ( publ ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the trace payment methods. requital is to be made to Klarna .

  • Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability
    date of the service. You can find the complete terms and conditions for the markets where this
    payment method is available here: Germany, Sweden, Norway, Denmark, Finland, Austria and the
    Netherlands.

The payment method acting Pay in [ 14 ] days is alone available in case of a positive credit assessment. For this determination, during the order serve and treatment of your leverage, we forward your data for an address and credit check to Klarna. We can entirely offer you the payment methods available based on the consequence of the credit check. general information about Klarna and the exploiter terms per area can be found on klarna.com .

Your personal datum is handled in accordance with applicable data protection law and in accord with the information in Klarnas privacy argument .

In some cases, after pressing the ‘ Purchase ’ release, you may be directed to your deposit ’ s web page where you will be asked for an extra security password for requital with your Visa wag or MasterCard. This is the three-d Secure Code, a security system which has been developed by your bank and which will ask you for your password to ensure your payment is secure. This password for on-line shop with your circuit board is personal to you and should be given to you by your bank. For promote information, please contact your deposit immediately or our Customer Service Team .

LOEWE accredit coins or credit notes issued by our offline stores can not be used to purchase articles from our on-line store .

once requital has been received and your order has been confirmed, your order will mechanically be sent to LOEWE for processing. confirmation of your ordain means your acceptance of the whole Terms and Conditions of Sale through LOEWE ’ s on-line memory .

You will receive an e-mail with the confirmation and details of your regulate .

The prices of LOEWE products are shown in Euros, Pounds Sterling and US Dollars, Yens and the different local currencies of each area or region ( except in Brunei, Ivory Coast, Croatia, Egypt, Jordan, Kenya, Mauritius, Nigeria, Oman, Senegal, South Africa ), including taxes. We reserve the right to change the prices of the products on the www.loewe.com web site at any time and without prior notice. however, the prices that appear when the consumer makes a leverage will be considered valid .

Any data registered by the www.loewe.com web site will serve as proof of the transactions carried out between LOEWE and its customers. In the consequence of a challenge between LOEWE and one of its customers about a transaction carried out through the www.loewe.com web site, all the data registered by LOEWE S.A will be considered as incontrovertible proof of the transaction .

Stock handiness

LOEWE can not be liable if stock is unavailable at any given time. In the case of an emergence with order stock, LOEWE will contact the customer within 48 hours after purchase to offer a solution .

Select your country or region

To ensure that the correct currency, payment methods and shipping conditions for your sphere are displayed, please select your state or region from the drop-down menu on the top left-hand corner of the www.loewe.com web page .

Exchanges and returns
You may exchange the items purchased from LOEWE ’ mho on-line memory within thirty ( 30 ) days at our offline stores ( except for department stores, outlets, wholesalers and franchises ) with the delivery bill provided with every buy, the order confirmation electronic mail or the official invoice of your on-line purchase. The detail ( sulfur ) must be in their original condition and with their original promotion and their equate accessories in arrange to be exchanged .

Exchanges will not be accepted in Mainland China or South Korea LOEWE retail stores, unless originally purchased there

In the encase of perfumes, the items must be returned in their original box, absolutely sealed and integral in order to guarantee the correct hygienic conditions. depreciation could besides be considered in this case

Any early merchandise purchased from the LOEWE on-line memory which has been customized or is region of limited pre-order collections, is not subject to the Exchanges and Return policy

Dice Charm bought through our on-line store can not be returned unless returned as a full Set. Exchange in the memory is potential following the terms described above

Returns

If you would like to Return an item or items purchased from the LOEWE on-line store, you may do then within 14 working days following the go steady of delivery. Working days to exercise your right of coitus interruptus will be counted stated in the applicable legislation of the location where the intersection is delivered. You will be refunded the sum paid for the item ( sulfur ) within a maximal period of fifteen ( 15 ) days of receiving and approving the Return .

During the endow season, we extend our returns policy to 30 days. All purchases made before 31 December can be returned within 30 days from when the ordain was confirmed

In accord with applicable regulations, your legal correct to withdrawal will not be applicable to orders for :

  • The supply of goods manufactured according to customer specifications or which are clearly
    personalised
  • The supply of goods whose return is not suitable on health or hygiene grounds

In the case of perfumes, the items must be returned in their original packaging, absolutely sealed and entire in order to guarantee the adjust hygienic conditions. disparagement could besides be considered in this shell

In the case of Books or Stationary, the items must be returned in their original packaging, perfectly sealed and integral

LOEWE will pay for the rescue cost of returning the item ( s ) to our Central Warehouse. All you have to do is contact our Customer Service and they will assist with the rejoinder

By phone :
english +44 2 074 991 284
french +33 ( 0 ) 1 56 43 46 20

9:00 – 20:00 ( GMT +1 ) Monday to Saturday

The article ( s ) must be in arrant condition, and returned in its/their original packaging, along with all the accessories

LOEWE will refund the come paid ( excluding any return delivery costs ) to the wag with which you made the payment. merely the original buyer of the product ( s ) can request a return as the refund will be directly made to the card with which the payment was made. This march might take up to 14 days

Any product ordered from the LOEWE ’ sulfur on-line store which has been customized can not be returned or refunded

All products purchased from loewe.com can only be returned from the same country/region or territory that it was shipped to, as indicated at the order ratification stage of buy

LOEWE will not be responsible or liable if any detail ( s ) you wish to return to LOEWE ’ randomness on-line storehouse is lost, misdirected or delivered late. The customer must bear the risks of shipping their buy

LOEWE offline stores do not offer refunds on any product ( south ) acquired from the LOEWE on-line store

In the sheath where a product lacks accord, the node may make function of the legal guarantee corresponding to the Royal Legislative Decree 1/2007 of November 16, which pertains to the General Law for the Defense of Consumers and Users. LOEWE must proceed, as appropriate, to repair or replace the product, or reduce the price and terminate the contract under the terms provided in the aforesaid Royal Legislative Decree, all procedures which will be dislodge for the consumer and exploiter. LOEWE responds to breaches of accord that have been raised within two years of delivery. The consumer and exploiter must inform LOEWE of the miss of conformity within two months of becoming aware of it. The legal guarantee of conformity is applicable regardless of any other commercial guarantee offered by LOEWE. These rights are mugwump and are compatible with the commercial guarantee

The return kind can be downloaded here
Care and animate lead
You will find an specific Care Guide by type of product on each merchandise page

To maintain and conserve your LOEWE detail in its best condition, avoid drawn-out and direct exposure to sources of light and hotness. We recommend storing the merchandise in its original box. Avoid contact with urine, oils, perfumes or cosmetics. If your LOEWE item gets wet, remove any excess moisture without rubbing, dab with a soft fabric and let dry at room temperature

If you have any questions regarding our products and their sustenance, please visit one of our stores where our staff will be felicitous to help and give you information regarding LOEWE´s Cleaning Service

LOEWE respects international standards of protective covering and conservation of the environment in all its products

After-sales service
LOEWE´s Customer Service team will be pleased to assist you with any queries

Consumer goods guarantee
If an article is faulty, LOEWE will, as allow, animate, replace, reduce the price or terminate the condense. The procedures will be free of charge for the consumer and user. LOEWE will address non-conformities within a period of 2 years after the date of purchase

Terms and conditions
At the end of the ordering process, you will be requested to click on “ Purchase ” to confirm your purchase

once your order has been confirmed, it will be sent to LOEWE for processing. Your rate can not be modified or cancelled except in accordance with the Terms and Conditions of Sale or with the provisions set out by spanish jurisprudence

Confirmation of your order implies your acceptance of the whole Terms and Conditions of Sale. You
will be sent an email with the details of your order

ratification of your order implies your acceptance of the whole Terms and Conditions of Sale. You will be sent an e-mail with the details of your order Any data registered by the www.loewe.com web site will serve as proof of the transactions carried out between LOEWE S.A. and its customers

In the event of a challenge between LOEWE S.A. and one of its customers about a transaction carried out on the www.loewe.com web site, the data registered by LOEWE S.A. will be considered as incontrovertible proof of the transaction contained therein. On the effective date of delivery, the risks ( in particular loss, larceny or damage ) relate to the Products Delivered will be passed on to you

The sale of any product through LOEWE ’ s official on-line memory is subject to these Terms and Conditions of Sale

The offerer is LOEWE S.A. ( henceforth “ LOEWE ” ) with headquarter at Goya, 4 – 28001 Madrid, Spain, included in the Madrid Commercial Register, volume 335, Folio 194, Page M-6657, and with tax ID total A-28003861

Orders to acquire LOEWE products can only be made by natural persons and companies with no intention of resale

Any resale or distribution of LOEWE products purchased from the www.loewe.com web site is strictly prevent

Customer complaint forms can be obtained by emailing customerservice @ loewe.com or are available from the Madrid Flagship store at Calle Goya 4, 28001 Madrid

LOEWE may update these Terms and Conditions of Sale at any time. You may consult the most up-to-date version of the General Conditions of Sale at any time by clicking on the Customer Service connection. To place an order through LOEWE ’ mho on-line storehouse you must accept the Terms and Conditions of Sale in force at the prison term of placing the order

Intellectual property
All the material within the www.loewe.com web web site ( drawings, designs, illustrations, photograph, sound tracks, written text, logo, trademarks, etc ) is the single property of LOEWE S.A. or any of its subsidiaries ( henceforth “ LOEWE ” ). You may not reproduce, distribute, publish, convey, create works deriving from or based on, modify or sell any of the contained material, either wholly or partially, by any means or process ( unless otherwise expressly stated in this document )

The ‘ LOEWE ’ hallmark, the logo of the four Ls, and the stay of the brands and logos related with LOEWE, whether registered or not, that are displayed on the www.loewe.com web site, deoxyadenosine monophosphate well as the LOEWE.com domain name, are and will remain the single property of LOEWE S.A. Any reproduction, distribution, transmission, modification or use of these trademarks without the anterior written consent from LOEWE S.A. is forbid

You may not eliminate any reference to copyrights, trademarks or any other indication regarding intellectual property rights contained in the www.loewe.com web web site, or any other content included therein. You may create copies of the vane pages published in the www.loewe.com web locate for private and personal consumption and not for net income or commercial use, arsenic long as any copies of said world wide web pages retain all copyright or proprietorship notifications and therest of the intellectual property notifications contained therein

The LOEWE S.A. ( ‘ LOEWE ’ ) web site, with headquarters in Madrid, Calle Goya 4, 28001 Madrid, with tax ID CIF-A-28003861 and included in the Madrid Mercantile Register in bulk 335, Page 194, Sheet M-6657, is original creative work protected by the laws of intellectual place protection. The network locate, angstrom well as all the elementstherein, is the exclusive property of LOEWE. reproduction or representation, either wholly or partially, of the web site or of any of the elements therein, arsenic well as their modification, is strictly forbidden. The trademarks and knowledge domain names shown in the LOEWE web site are the exclusive property of LOEWE

Any unauthorized reproduction or function of these trademarks or knowledge domain names, careless of their form or captive, is strictly prevent. LOEWE has applied all reasonable means to ensure the information obtained in the web site is accurate. however, we make no undertake about the accuracy, integrity and updating of said information

LOEWE provides no guarantee, either carry or implied, regarding all or part of its web web site. LOEWE will not be liable under any context for any direct or indirect damage, careless of its nature, resulting from your use of the web site. The ‘ LOEWE ’ hallmark, the logo of the four Ls, and the rest of the brands and logos related with LOEWE, whether registered or not, that are displayed on the www.loewe.com web locate, equally well as the LOEWE.com domain diagnose, are and will remain the single property of LOEWE S.A. Any replica, distribution, transmission, modification or manipulation of these trademarks without the anterior written accept from LOEWE S.A is forbidden

You may not eliminate any reference to copyrights, trademarks or any early indication regarding intellectual property rights contained in the www.loewe.com vane site, or any other content included therein. You may create copies of the world wide web pages published in the www.loewe.com web web site for private and personal use and not for profit or commercial manipulation, a hanker as any copies of said network pages retain all copyright or proprietary notifications and the rest of the cerebral property notifications contained therein

The LOEWE S.A. ( ‘ LOEWE ’ ) web site, with headquarters in Madrid, Calle Goya 4, 28001 Madrid, with tax ID CIF-A-28003861 and included in the Madrid Mercantile Register in bulk 335, Page 194, Sheet M-6657, is original creative work protected by the laws of cerebral property protection. The network site, arsenic well as all the elements therein, is the single property of LOEWE. reproduction or representation, either wholly or partially, of the web web site or of any of the elements therein, adenine well as their modification, is strictly forbidden. The trademarks and sphere names shown in the LOEWE web site are the exclusive property of LOEWE. Any unauthorized reproduction or habit of these trademarks or domain names, careless of their form or purpose, is strictly forbid. LOEWE has applied all reasonable means to ensure the information obtained in the world wide web site is accurate. however, we make no guarantee about the accuracy, integrity and updating of said information. LOEWE provides no guarantee, either express or implied, regarding all or part of its web locate. LOEWE will not be liable under any circumstance for any direct or indirect wrong, careless of its nature, resulting from your practice of the web locate

applicable legislation, jurisdiction and controversies
These Terms and Conditions shall be governed by the legislation of Spain

The european Commission offers an on-line chopine to resolve legal disputes, which can be found at hypertext transfer protocol : //ec.europa.eu/consumers/odr/main/index.cfm ? event=main.home2.show & lng=ES. LOEWE does not participate, nor is it obligated to participate, in any dispute liquidation procedure in the presence of an alternative dispute resolution body as per Law 7/2017, of 2 November, incorporating into the spanish legal system the 2013/11/EU Directive of the European Parliament and Council, of 21 May 2013, relative to alternative dispute resolution with respect to consumer affairs, and the ( EU ) Regulation no. 524/2013 of the European Parliament and Council, of 21 May 2013

In the absence of an amicable village, the parties shall submit themselves for conflict resolution to the competent courts in the place of mansion of the consumer or the invest of residence of LOEWE, by choice of the consumer

Both access to the world wide web site and use of its contents are national to the conditions set out in the Terms and Conditions of habit of the LOEWE vane web site .

limitation of liability
LOEWE S.A. does not guarantee or department of state that the www.loewe.com web web site is release of viruses, worms, Trojans or other types of destructive substantial

cookie policy
strictly Necessary Cookies
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Cookies are modest text files that are sent to the exploiter ’ second device by the network site. Cookies are stored in the device ’ s hard drive so that the web locate can recognize the exploiter and store certain information on him/her so as to allow or improve the service provided

There are different types of cookies. Some are required to browse through the world wide web site, whereas others are used for other purposes, such as guaranteeing home security, performing system administration tasks and statistical analyses, studying what sections of the web site are most important for the users and providing a custom-make have in the web site

The Web Site uses cookies that do not run any program or load viruses on your device, so they can not control it in any way. LOEWE does not use cookies to obtain data about the device, to store information or to track the activities that are performed. This refers to both your device and to any other device used to access the Web Site

school term cookies are temporarily stored in the device and are eliminated when the exploiter closes the browser. If a user registers in the vane web site, LOEWE may use cookies to collect personal data that allow the user to be identified in subsequent visits and that facilitate access and adjustment in the Web Site ( for exemplify, storing his/her username and nationality ) or browsing through the Web Site. LOEWE besides uses cookies for system government purposes and to customize visits to the Web Site. The Web Site may contain links to early web sites

Cookie Settings

LOEWE has no access to or control over the cookies and other tracking technologies that are used in third party web sites that may be accessed through the Web Site, over the handiness of any subject and material published in or obtained through those world wide web sites or over their manage of personal data

consequently, LOEWE expressly excludes any indebtedness resulting from the above

The drug user shall check the privacy Policy in one-third party network sites that are accessed through the Web Site so as to learn about the conditions that apply regarding the treat of personal data, since this privacy Policy is entirely applicable in this Web Site in accordance with the above indications

Disabling cookies may limit the user ’ sulfur capability of using this Web Site and prevent him/her from fully enjoying the features and services provided therein

access to the locate implies the adoption of LOEWE ’ sulfur use of cookies for the above-stated purposes

Users will have a clear up and accessible way of withdrawing that mandate

Most browsers accept cookies by default, although users can normally change their browser settings to disable this routine

You can obtain more information about how to change your cookie configuration by selecting your browser and following the instructions provided

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