You can review an accommodation that you booked through our platform if you stayed there or if you arrived at the property but didn ’ deoxythymidine monophosphate actually stay there. To edit a review you ’ ve already submitted, please contact our Customer Service team .
We have people and automated systems that specialise in detecting fudge reviews submitted to our Platform. If we find any, we delete them and, if necessary, take legal action against whoever is responsible .
Anyone else who spots something leery can constantly report it to our Customer Service team, so our Fraud team can investigate.
ideally, we would publish every inspection we receive, whether positive or negative. however, we won ’ t display any review that includes or refers to ( among other things ) :
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may merely accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they ’ ra 36 months erstwhile – or if the Accommodation has a switch of possession .
An accommodation may choose to reply to a review .
When you see multiple reviews, the most late ones will be at the top, topic to a few other factors ( what linguistic process a review is in, whether it ’ s just a rat or contains comments as well, and so forth ). If you like, you can sort and/or trickle them ( by clock of year, reappraisal score, etc. ) .
We sometimes show external review scores from other well-known travel websites. We make it clear when we ’ ve done this.
Guidelines and standards for Reviews
These guidelines and standards purpose to keep the message on Booking.com relevant and family-friendly without limiting construction of hard opinions. They are besides applicable regardless of the sentiment of the gloss .
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don ’ deoxythymidine monophosphate include personal, political, ethical, or religious comment. Promotional content will be removed and issues concerning Booking.com ’ mho services should be routed to our Customer Service or Accommodation Service teams .
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include ‘hate language ‘, prejudiced remarks, threats, sexually denotative remarks, violence, and the promotion of illegal natural process are not permitted .
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the denounce of a rival by submitting a negative recapitulation will not be tolerated .
Respect the privacy of others. Booking.com will make an feat to obscure electronic mail addresses, telephone numbers, web site addresses, social media accounts, and similar details.
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The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default option, reviews are sorted based on the go steady of the revue and on extra criteria to display the most relevant reviews, including but not limited to : your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available ( by type of traveler, by score, etc. ) .
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, dependability, and any imply warranties of merchantability, fitness for a detail determination and non-infringement .