Do you ship worldwide?
unfortunately, for the time being, we ’ re only shipping to the US. however, as our stigmatize grows, we ’ re plan to expand and bring our quality products to other countries excessively .
How much is shipping?
ship is unblock for all products ! They are processed via our Amazon warehouse then if you get an unexpected Amazon package, do n’t worry – it ‘s from us !
How can I check my order status?
You will be contacted via electronic mail about the ship details vitamin a soon as the order is dispatched from our warehouse.
If you have not received the ratification electronic mail or have any other questions, please contact our Customer Support .
Is it possible to change my delivery address once the order has successfully been placed?
It is not possible to change the pitch address once you successfully placed the order.
In the event that the delivery should fail, your order will return to our warehouse and we will send you a refund within 30 days compatible with the timing offered by your fiscal institution ..
If you did n’t receive the refund or have any further questions, please contact our Customer Service .
I haven’t received my order. What can I do?
Please note that orders are typically processed within 2-3 working days, while delivery times depend on the selected carrier and shipping method. Since deliveries are not made on Saturdays, Sundays, or public holidays, they will be made on the following working day.
If you are experiencing delays or have any far questions with the pitch of your orderliness, please contact Customer Support .
When will I receive a tracking number for my order?
You will be contacted via e-mail confirming the ship details a soon as the order is dispatched from our warehouse .
If you have not received a manner of speaking confirmation electronic mail or have any far questions, please contact Customer Support .
Why is my order late?
We do our best to deliver all orders within specified pitch times. however, for reasons beyond our dominance, deliveries may occasionally be subject to delays .
Why isn’t it possible to deliver my order?
possible issues regarding embark may include :
- The product you ordered is out of stock ;
- We do not deliver to the area your address is in .
Return & Refund
What are your return regulations? What do I do if I receive the wrong product/s? What’s included in your 100% Happiness Guarantee?
Buying anything off the internet involves hope and an excellent returns policy ! And that we have. If anything is faulty with the product or you ‘re unhappy or you barely want to return the intersection – range out to our 5-star rated customer serve team anytime at reach @ kaffeproducts.com .
When will you receive my return?
This depends not merely on the choose carrier wave but besides on a count of other factors outside our manipulate.
Will I be refunded for return shipping costs?
unfortunately, we can not refund return shipping costs .
How can I return ordered items?
o return a product, please contact our Customer Support within 30 days of the reception of your parcel. They will contact you with instructions on how to proceed .
How will I be refunded?
The refund will be mechanically processed using the original requital method. We will send you a confirmation via the e-mail cover indicated on the order .
Promotions & Vouchers
What can I do if my promo code doesn’t work?
If the error message says the code is not valid, please check :
- The terms and conditions of the promo code
- Spacing and spelling mistakes
If the code is still not working, please contact our Customer Support .
How do I redeem my promo code?
Please redeem your promo code at the checkout, in the dedicate box .
Ordering & Payment
Can I edit or cancel my order?
It is not possible to edit or cancel an regulate. however, once you receive the item, you can return it by following the instructions described above .
When will my payment method be charged?
The total will be charged to your report at the time of transport .
Can the shipping and payment addresses be different?
Yes, you can specify a different embark address at check.
What payment methods are accepted?
You can pay by credit card (Visa, MasterCard, American Express), PayPal, and Amazon Pay.