You can review an accommodation that you booked through our platform if you stayed there or if you arrived at the property but didn ’ metric ton actually stay there. To edit a review you ’ ve already submitted, please contact our Customer Service team .
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take military action against whoever is creditworthy .
Anyone else who spots something leery can constantly report it to our Customer Service team, so our Fraud team can investigate.
ideally, we would publish every review we receive, whether positive or veto. however, we won ’ thyroxine expose any review that includes or refers to ( among other things ) :
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make certain reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they ’ rhenium 36 months old – or if the Accommodation has a change of ownership .
An accommodation may choose to reply to a review .
When you see multiple reviews, the most recent ones will be at the circus tent, subject to a few other factors ( what linguistic process a revue is in, whether it ’ s just a rat or contains comments as well, and so forth ). If you like, you can sort and/or percolate them ( by prison term of class, review score, etc. ) .
We sometimes show external revue scores from other well-known travel websites. We make it clear when we ’ ve done this.
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Guidelines and standards for Reviews
These guidelines and standards aim to keep the subject on Booking.com relevant and family-friendly without limiting saying of firm opinions. They are besides applicable careless of the opinion of the remark .
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don ’ metric ton include personal, political, ethical, or religious comment. Promotional content will be removed and issues concerning Booking.com ’ south services should be routed to our Customer Service or Accommodation Service teams .
Contributions should be appropriate for a global audience. Please keep off using profanity or attempts to approximate profanity with creative spell, in any language. Comments and media that include ‘hate speech ‘, discriminatory remarks, threats, sexually explicit remarks, violence, and the forwarding of illegal activity are not permitted .
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in commute for reviews. Attempts to bring down the fink of a rival by submitting a minus recapitulation will not be tolerated .
Respect the privacy of others. Booking.com will make an attempt to obscure electronic mail addresses, telephone numbers, web site addresses, social media accounts, and alike details.
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The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By nonpayment, reviews are sorted based on the date of the revue and on extra criteria to display the most relevant reviews, including but not restrict to : your terminology, reviews with text, and non-anonymous reviews. Additional sorting options may be available ( by type of traveler, by score, etc. ) .
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, carry or implied, including any warranties of accuracy, dependability, and any entail warranties of merchantability, seaworthiness for a particular function and non-infringement .