Company Announcement Date:
March 11, 2022
FDA Publish Date:
March 18, 2022
Product Type:

Skin Care Products

Reason for Announcement:
Recall Reason Description
presence of Pluralibacter gergoviae, a bacteria
Company Name:
Kao USA Inc.
Brand Name:
Brand Name ( second )

Product Description:
product description
Ultra Healing Moisturizer

Company Announcement

CINCINNATI, Ohio, March 11, 2022 – Kao USA Inc. is asking consumers to check their Jergens® Ultra Healing Moisturizer 3 oz and 10 oz products to determine if it is separate of a volunteer recall of the product .
Select units of Jergens® Ultra Healing Moisturizer could show the presence of Pluralibacter gergoviae, a bacteria which typically poses little medical gamble to healthy people. however, people who have certain health problems such as attenuate immune systems may be more susceptible to infections. Kao USA is urging consumers to discontinue habit of the recall lotion specified below as a precautionary measurement .
far probe to determine the telescope of the consequence is calm ongoing. however, Kao USA Inc. promptly took the precautionary dance step of issuing a voluntary recall of the affect intersection by removing the product in interview from warehouses, working with retailers to ensure the merchandise is removed from shop shelves, and proactively advise consumers .
Kao USA cares about our consumers ‘ safety. We are committed to manufacture products that not entirely meet, but exceed, the highest industry standards .
The amount of recall product is limited to two sizes offered for Jergens® Ultra Healing Moisturizer. entirely specific lots of the 3 oz and 10 oz sizes are affected .

  • Jergens® Ultra Healing Moisturizer, manufactured between October 1, 2021 and October 18, 2021, could be impacted.
  • The affected lot codes for the 3 oz size (UPC 019100109971 for single bottles and 019100267114 for pack of 3) can be found on the back of the bottle printed in black ink and begin with the prefix “ZU”:
ZU712851 ZU712871
ZU712911 ZU722881
ZU712861 ZU712881
  • The affected lot codes for the 10 oz size (UPC 019100109988) can be found on the bottom of the bottle printed in black ink and begin with the prefix “ZU”:
ZU722741 ZU722781
ZU732791 ZU732811
ZU722771 ZU732781
ZU732801 ZU732821

Kao USA Inc. will inform regulative authorities of the issue and we are working with our partners on improved clean and sanitation practices sol that like issues can be prevented in the future.

Anyone who has product from a hark back distribute should call the Kao USA Inc. Consumer Care Center for a free product coupon at the follow total : 1.800.742.8798 or send an e-mail to : consumer @ ( Hours of process : Monday – Friday, 9AM – 5PM US ET ) A postage paid label and plastic bag will be sent to consumers via mail to well return the product .
Any adverse events with the use of this product should be reported via the FDA ‘s MedWatch Program by one of the keep up methods :
By earphone at 888.463.6332
By mail : MedWatch
The FDA Safety Information and Adverse Event Reporting Program
US Food and Drug Administration
Center for Drug Evaluation and Research
5600 Fishers Lane, Rockville MD 20857-0001
On the MedWatch Web locate at : hypertext transfer protocol : //

  • Complete and submit the report Online
  • Regular Mail or Fax: Download form or call 1- 800-332-1088 to request a reporting form, then complete and return to the address on the pre-addressed form, or submit by fax to 1-800-FDA-0178

Another option is to report any adverse events with the use of this product to Kao USA Inc. Consumer Care Center at the follow count : 1.800.742.8798 or email us at consumer @ .
About Kao USA Inc.
Kao USA Inc. is a leading manufacturer of premium beauty concern brands that are recognized around the worldly concern for their initiation and quality. Founded in 1882, Kao USA Inc. is a wholly own subordinate of Kao Corporation.

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Company Contact Information

Kao USA Inc. Consumer Care Center

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