Each review score is between 1-10. To get the overall score that you see, we add up all the inspection scores we ’ ve received and divide that total by the number of review scores we ’ ve received. In addition, guests can give freestanding ‘ subscores ’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and detached Wi-Fi. note that guests submit their subscores and their overall scores independently, so there ’ s no direct link between them .
You can review an accommodation that you booked through our platform if you stayed there or if you arrived at the property but didn ’ triiodothyronine actually stay there. To edit a revue you ’ ve already submitted, please contact our Customer Service team .
We have people and automated systems that specialise in detecting juke reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is creditworthy .
Anyone else who spots something fishy can always report it to our Customer Service team, so our Fraud team can investigate.

ideally, we would publish every review we receive, whether positive or minus. however, we won ’ triiodothyronine display any follow-up that includes or refers to ( among other things ) :

  • Politically sensitive comments
  • Promotional content
  • Illegal activities
  • Personal or sensitive information (e.g. emails, phone numbers or credit card info)
  • Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
  • Spam and fake content
  • Animal cruelty
  • Impersonation (e.g. if the writer is claiming to be someone else)
  • Any violation of our review guidelines.

To make sure reviews are relevant, we may lone accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they ’ ra 36 months previous – or if the Accommodation has a change of ownership .
An accommodation may choose to reply to a inspection .
When you see multiple reviews, the most late ones will be at the top, subject to a few early factors ( what language a review is in, whether it ’ s just a denounce or contains comments as good, and so forth ). If you like, you can sort and/or trickle them ( by time of year, reappraisal mark, etc. ) .
We sometimes show external review scores from other long-familiar change of location websites. We make it clear when we ’ ve done this.

Guidelines and standards for Reviews

These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting construction of strong opinions. They are besides applicable regardless of the sentiment of the gloss .
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don ’ thymine include personal, political, ethical, or religious comment. Promotional content will be removed and issues concerning Booking.com ’ south services should be routed to our Customer Service or Accommodation Service teams .
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spell, in any speech. Comments and media that include ‘hate language ‘, discriminatory remarks, threats, sexually denotative remarks, violence, and the forwarding of illegal action are not permitted .
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and indifferent. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rat of a rival by submitting a damaging review will not be tolerated .
Respect the privacy of others. Booking.com will make an campaign to obscure e-mail addresses, call numbers, web site addresses, social media accounts, and exchangeable details.

The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default option, reviews are sorted based on the date of the recapitulation and on extra criteria to display the most relevant reviews, including but not limited to : your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available ( by type of traveler, by grade, etc. ) .

Translations disclaimer

This service may contain translations powered by Google. Google disclaims all warranties related to the translations, press out or implied, including any warranties of accuracy, dependability, and any imply warranties of merchantability, fitness for a finical aim and non-infringement .

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