Each revue score is between 1-10. To get the overall score that you see, we add up all the review scores we ’ ve received and divide that total by the total of review scores we ’ ve received. In addition, guests can give separate ‘ subscores ’ in all-important areas, such as localization, cleanliness, staff, quilt, facilities, prize for money and release Wi-Fi. note that guests submit their subscores and their overall scores independently, so there ’ s no target connection between them .
You can review an accommodation that you booked through our platform if you stayed there or if you arrived at the place but didn ’ t actually stay there. To edit a review you ’ ve already submitted, please contact our Customer Service team .
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible .
Anyone else who spots something fishy can constantly report it to our Customer Service team, so our Fraud team can investigate.

ideally, we would publish every review we receive, whether positive or negative. however, we won ’ thymine expose any review that includes or refers to ( among early things ) :

  • Politically sensitive comments
  • Promotional content
  • Illegal activities
  • Personal or sensitive information (e.g. emails, phone numbers or credit card info)
  • Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
  • Spam and fake content
  • Animal cruelty
  • Impersonation (e.g. if the writer is claiming to be someone else)
  • Any violation of our review guidelines.

To make certain reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they ’ rhenium 36 months old – or if the Accommodation has a change of possession .
An accommodation may choose to reply to a recapitulation .
When you see multiple reviews, the most late ones will be at the exceed, subject to a few other factors ( what terminology a review is in, whether it ’ s just a evaluation or contains comments as well, and so forth ). If you like, you can sort and/or trickle them ( by time of year, review grudge, etc. ) .
We sometimes show external review scores from early well-known travel websites. We make it clear when we ’ ve done this.

Guidelines and standards for Reviews

These guidelines and standards target to keep the capacity on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are besides applicable careless of the sentiment of the comment .
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don ’ triiodothyronine include personal, political, ethical, or religious comment. Promotional content will be removed and issues concerning Booking.com ’ randomness services should be routed to our Customer Service or Accommodation Service teams .
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spell, in any linguistic process. Comments and media that include ‘hate lecture ‘, discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal natural process are not permitted .
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and indifferent. Your contribution should be yours. Booking.com place partners should not post on behalf of guests or offer incentives in substitute for reviews. Attempts to bring down the rate of a rival by submitting a negative revue will not be tolerated .
Respect the privacy of others. Booking.com will make an attempt to obscure electronic mail addresses, call numbers, web site addresses, sociable media accounts, and alike details.

The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default option, reviews are sorted based on the date of the review and on extra criteria to display the most relevant reviews, including but not circumscribed to : your linguistic process, reviews with textbook, and non-anonymous reviews. Additional sorting options may be available ( by character of traveler, by score, etc. ) .

Translations disclaimer

This military service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, dependability, and any imply warranties of merchantability, seaworthiness for a particular purpose and non-infringement .

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