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How guest reviews work

Each review score is between 1-10. To get the overall score that you see, we add up all the revue scores we ’ ve received and divide that total by the phone number of review scores we ’ ve received. In addition, guests can give separate ‘ subscores ’ in all-important areas, such as localization, cleanliness, staff, comfort, facilities, rate for money and free Wi-Fi. note that guests submit their subscores and their overall scores independently, so there ’ s no direct connect between them .
You can review an accommodation that you booked through our platform if you stayed there or if you arrived at the property but didn ’ metric ton actually stay there. To edit a inspection you ’ ve already submitted, please contact our Customer Service team.

We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is creditworthy .
Anyone else who spots something fishy can constantly report it to our Customer Service team, so our Fraud team can investigate .
ideally, we would publish every review we receive, whether positive or negative. however, we won ’ triiodothyronine display any review that includes or refers to ( among other things ) :

  • Politically sensitive comments
  • Promotional content
  • Illegal activities
  • Personal or sensitive information (e.g. emails, phone numbers or credit card info)
  • Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
  • Spam and fake content
  • Animal cruelty
  • Impersonation (e.g. if the writer is claiming to be someone else)
  • Any violation of our review guidelines.

To make certain reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they ’ re 36 months previous – or if the Accommodation has a exchange of ownership .
An accommodation may choose to reply to a review .
When you see multiple reviews, the most holocene ones will be at the crown, subject to a few other factors ( what language a review is in, whether it ’ s good a rat or contains comments as well, and so forth ). If you like, you can sort and/or filter them ( by time of year, review score, etc. ).

We sometimes show external review scores from other well-known travel websites. We make it well-defined when we ’ ve done this .

Guidelines and standards for Reviews

These guidelines and standards bearing to keep the content on Booking.com relevant and family-friendly without limiting expression of hard opinions. They are besides applicable careless of the sentiment of the comment .
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don ’ thymine include personal, political, ethical, or religious comment. Promotional content will be removed and issues concerning Booking.com ’ s services should be routed to our Customer Service or Accommodation Service teams .
Contributions should be appropriate for a global audience. Please keep off using profanity or attempts to approximate profanity with creative spell, in any language. Comments and media that include ‘hate language ‘, discriminative remarks, threats, sexually explicit remarks, violence, and the promotion of illegal bodily process are not permitted .
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and indifferent. Your contribution should be yours. Booking.com place partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the evaluation of a rival by submitting a negative review will not be tolerated .
Respect the privacy of others. Booking.com will make an effort to obscure electronic mail addresses, call numbers, web site addresses, social media accounts, and alike details.

The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default option, reviews are sorted based on the go steady of the review and on extra criteria to display the most relevant reviews, including but not circumscribed to : your linguistic process, reviews with text, and non-anonymous reviews. Additional sorting options may be available ( by type of traveler, by score, etc. ) .

Translations disclaimer

This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, dependability, and any imply warranties of merchantability, fitness for a particular function and non-infringement .

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