ascribable to the ongoing COVID-19 pandemic, EMS and K-packet are temporarily unavailable. All parcels are presently shipped via DHL, FedEx, CJ Express ( Singapore ), and Skynet ( Malaysia ) .
This foliate covers the adopt topics :
- Custom Duties & Taxes
For all data on Custom Orders, please promontory to our Custom Request page .
If you can not find your question here, please email our team at support @ harum.io and we will be happy to answer your queries .
What payment methods do you accept?
When we send you an invoice, you will be able to see all the payment methods available to you.
For orders over $800, we can only accept Transferwise for payment. If this applies to your rate, we will send you an e-mail with far information regarding this. Transferwise supports Visa, Mastercard and Apple Pay.
Please consult our Guide to Using Transferwise here !
What currency can I pay in?
All orders must be paid in US Dollars ( $ ). Unfortunately we can not accept payments made in any other currencies, including korean Won ( ₩ ) .
Can I cancel my order before is shipped out?
An order can be canceled without charges entirely if the item has not been purchased from us however. If you want to cancel your order after we have purchased your token, there will be a 30 % cathexis on the sum amount.
Where do you ship to?
We ship global to all countries !
How much is the shipping fee for my country?
- Store Orders:
We offer exempt Worldwide Shipping for all items on our store.
* In cases where the ship address is in a distant placement, we may charitable ask customers to pay a minor top-up for covering the extra ship fee incurred.
For this ( non-exhaustive ) number of countries, a minimal purchase of $ 199 is required for free transportation. If the total amount is less than $ 199, a small top-up will be applied at check to cover the extra ship fee incurred :
- French Polynesia
- South Africa
- El Salvador
- Costa Rica
Countries in the ( non-exhaustive ) following number are considered to be distant locations. consequently, a minor top-up will be applied at checkout to cover the extra transport fee incurred :
- New Zealand
- Custom Orders:
Each custom-made order has its own count embark fee, based on the country and token system of weights. Please fill out our Custom Request Form and our team will provide you with a free quotation mark for your ordain .
Who do you ship with?
We use FedEx, DHL and region specific door-to-door services .
If you have a preference, please let us know and we will try to ship with this messenger .
For Malaysia / Singapore addresses:
We use regional door-to-door services for these countries, which allows for faster ship time and lower costs .
For the rest of the world:
For most countries, we use DHL Worldwide Express or FedEx. The average theodolite meter is 5-7 make days .
How long does it take for my order to arrive?
From the date you place your order with us, it normally takes between 4-10 working days to receive your item in our warehouse from the Korean supplier. Please bill that in certain cases, it may take longer than this depending on the supplier or if it is a pre-order detail. then, the passage time listed above applies after we ship it from our warehouse .
How will I know when my order has been shipped?
a soon as our team have shipped your order, you will be sent a confirmation e-mail with a tracking count .
Can you ship to a Korean address?
We are unable to ship to a korean address, and can only send orders to locations outside of South Korea .
Do you have a forwarding / address rental service?
We are ineffective to offer an address lease service. As a register export company, we can only ship items that we have purchased ourselves .
Can I combine orders?
We are able to combine orders, however we can not combine any more than two. Please e-mail support @ harum.io with both the order numbers that you would like shipped together .
I’m buying a fragile product. How will it be packaged?
Our team is particularly trained in preparing delicate items for international shipping. We keep the item in its original packaging and add our own security as needed, to minimise the risk of damage during transit .
I need to change my shipping address. How can I do this?
Please electronic mail support @ harum.io with your rate number and new transport address, so that we can update your details on our system .
It is cheaper to choose an unregistered shipping service. May I do so?
All of our shipping methods come with a tracking number. We strive to provide customers with a better and safer service, so we do not offer services that do not provide any chase numbers .
What is your return policy?
Harumio provides a Korea proxy servicing and frankincense, all items sold are non-returnable and non-refundable .
What if my items are damaged upon arrival?
Please contact us at documentation @ harum.io and we will do our best to assist you .
Is there any warranty on my purchases?
If your item come with a guarantee, it must be claimed with the manufacturer. Please electronic mail hold @ harum.io for aid with this. Please note that you may need to ship the product to Korea for repairs .
CUSTOM DUTIES & TAXES
Do I need to pay custom duties / taxes?
Some countries may have significance taxes and it is the customer ‘s province to pay for these taxes ( where applicable ). unfortunately, we are ineffective to advise customers on how much these will be, so please ensure to consult your own state ’ s import tax policy .
What if I reject or refuse to sign for the packages?
Customers will be charged an amount for the master shipping plus returning fee if the packages are rejected for any reason, except in cases of customs duties and taxes due, in which case we ca n’t offer any refund at all .
Can you declare my packages at a certain value / as a gift?
We are a register business in Korea and we operate in accordance to Korean export laws. We do not condone undervaluing/under-declaring the price of the items as that is illegal and will be regarded as smuggling by any countries. Likewise, we are not able to declare items as ‘gifts’ for the sole function of avoiding significance taxes .
Are the books on your store in English or Korean?
All the books available on Harumio are in Korean, with no english language translation, unless differently specified in the merchandise description of that token .
How do I know that I’m buying a genuine product?
All our items are 100% authentic and purchased directly from the official Korean suppliers. You can check out our Instagram ( @ harumiokorea ) to see stories from our team visiting stores around Seoul and purchasing items for our customers .
Will an item be restocked?
unfortunately, as a proxy service we do not receive information from official suppliers on whether they will restock items in the future. however, we do ensure to update our store whenever newfangled stock is released by a supplier. Follow us on our social media to stay update !
How do I know my Korean shoe size?
Your korean shoe size is your feet length in centimeters and there is no distinction between men and women for korean size. Our size chart is for reference only. For the most accurate measurement, you should measure your own feet in centimeter. Please note that we will not be able to accept returns, exchanges or to refund your order if the wrong size has been purchased .
Can you ship…?
Skincare/Perfumes/Cosmetics – We are able to ship these items, except products that contain alcohol. If you are uncertain of an item ’ mho ingredients, please do include it on your Custom Request Form, and we will check it out for you !
- Masks – We can now export Masks from Korea .
- furniture – Although it is potential to ship furniture, please be aware that the ship costs will increase for these items.
- Food – We can not ship any food products which are well spoiled or require storage at a low temperature e.g. meat, dairy .
I want to buy from a physical store. Do you have an offline service?
We are able to buy products from forcible stores, including pop-up book shops, in Seoul. Please fill out our Custom Request Form and provide details of the store and items you wish to purchase .