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Booking.com guest review guidelines

To keep the rating score and review content relevant for your upcoming trip, we archive reviews older than up to 36 months.
lone a customer who has booked through Booking.com and stayed at the property in motion can write a recapitulation. This lets us know that our reviews come from real guests, like you. Who better to tell others about the barren breakfast, friendly staff, or placid board than person who ’ randomness stayed at the property before ?
We want you to share your history, both the good and the bad. All we ask is that you follow a few simple guidelines.

Reviews vision

We believe review contributions and property responses will highlight a wide range of opinion and experiences, which are critical in helping guests make intelligent decisions about where to stay .

Reviews principles

Contributions to Booking.com are a mirror image of the dedication of our guests and properties, and are treated with the extreme respect .
Whether negative or positive, we ‘ll post every gossip in broad, a quickly as possible, after being moderated to comply with Booking.com guidelines. We ‘ll besides provide transparency over the status of submitted contented .
once a revue has been submitted, you can modify it by contacting Booking.com customer service .
We will use the lapp guidelines and standards for all user-generated content angstrom well as the property replies to that content .
We will allow the contributions to speak for themselves, and we won ’ thymine be the judge of reality. Booking.com ’ south role is that of a distributor of feedback from both guest and property.

Guidelines and standards for Reviews

These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are besides applicable careless of the sentiment of the gloss .
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don ’ triiodothyronine include personal, political, ethical, or religious comment. Promotional subject will be removed and issues concerning Booking.com ’ mho services should be routed to our Customer Service or Accommodation Service teams .
Contributions should be appropriate for a global audience. Please keep off using profanity or attempts to approximate profanity with creative spell, in any terminology. Comments and media that include ‘hate language ‘, discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal bodily process are not permitted .
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and indifferent. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the military rank of a rival by submitting a veto review will not be tolerated .
Respect the privacy of others. Booking.com will make an campaign to obscure electronic mail addresses, telephone numbers, web site addresses, social media accounts, and similar details.

The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the follow-up and on extra criteria to display the most relevant reviews, including but not limit to : your lyric, reviews with textbook, and non-anonymous reviews. Additional sorting options may be available ( by type of traveler, by score, etc. ) .
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