Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we ’ ve received and divide that sum by the total of review scores we ’ ve received. In accession, guests can give separate ‘ subscores ’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and detached Wi-Fi. note that guests submit their subscores and their overall scores independently, so there ’ s no direct connection between them .
You can review an accommodation that you booked through our platform if you stayed there or if you arrived at the property but didn ’ thyroxine actually stay there. To edit a revue you ’ ve already submitted, please contact our Customer Service team .
We have people and automatize systems that specialise in detecting imposter reviews submitted to our Platform. If we find any, we delete them and, if necessity, take action against whoever is creditworthy .
Anyone else who spots something leery can always report it to our Customer Service team, so our Fraud team can investigate.

ideally, we would publish every review we receive, whether positive or negative. however, we won ’ thyroxine display any review that includes or refers to ( among early things ) :

  • Politically sensitive comments
  • Promotional content
  • Illegal activities
  • Personal or sensitive information (e.g. emails, phone numbers or credit card info)
  • Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
  • Spam and fake content
  • Animal cruelty
  • Impersonation (e.g. if the writer is claiming to be someone else)
  • Any violation of our review guidelines.

To make surely reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they ’ re 36 months old – or if the Accommodation has a transfer of ownership .
An accommodation may choose to reply to a review .
When you see multiple reviews, the most late ones will be at the clear, subject to a few other factors ( what linguistic process a review is in, whether it ’ s equitable a denounce or contains comments as well, and so forth ). If you like, you can sort and/or filter them ( by time of year, review score, etc. ) .
We sometimes show external review scores from early long-familiar travel websites. We make it authorize when we ’ ve done this.

Guidelines and standards for Reviews

These guidelines and standards purpose to keep the content on Booking.com relevant and family-friendly without limiting expression of potent opinions. They are besides applicable careless of the opinion of the comment .
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please wear ’ triiodothyronine include personal, political, ethical, or religious comment. Promotional capacity will be removed and issues concerning Booking.com ’ second services should be routed to our Customer Service or Accommodation Service teams .
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spell, in any terminology. Comments and media that include ‘hate language ‘, discriminative remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activeness are not permitted .
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and indifferent. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rate of a rival by submitting a damaging review will not be tolerated .
Respect the privacy of others. Booking.com will make an feat to obscure e-mail addresses, telephone numbers, web site addresses, social media accounts, and alike details.

The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on extra criteria to display the most relevant reviews, including but not limit to : your linguistic process, reviews with text, and non-anonymous reviews. Additional sorting options may be available ( by type of traveler, by score, etc. ) .

Translations disclaimer

This serve may contain translations powered by Google. Google disclaims all warranties related to the translations, press out or implied, including any warranties of accuracy, dependability, and any imply warranties of merchantability, fitness for a particular aim and non-infringement .

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