Each review grade is between 1-10. To get the overall grudge that you see, we add up all the review scores we ’ ve received and divide that total by the number of review scores we ’ ve received. In addition, guests can give separate ‘ subscores ’ in all-important areas, such as location, cleanliness, staff, comfort, facilities, value for money and loose Wi-Fi. note that guests submit their subscores and their overall scores independently, so there ’ s no direct link between them .
You can review an accommodation that you booked through our platform if you stayed there or if you arrived at the property but didn ’ deoxythymidine monophosphate actually stay there. To edit a review you ’ ve already submitted, please contact our Customer Service team .
We have people and automated systems that specialise in detecting forge reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is creditworthy .
Anyone else who spots something leery can constantly report it to our Customer Service team, so our Fraud team can investigate.

ideally, we would publish every review we receive, whether positive or negative. however, we won ’ triiodothyronine display any review that includes or refers to ( among other things ) :

  • Politically sensitive comments
  • Promotional content
  • Illegal activities
  • Personal or sensitive information (e.g. emails, phone numbers or credit card info)
  • Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
  • Spam and fake content
  • Animal cruelty
  • Impersonation (e.g. if the writer is claiming to be someone else)
  • Any violation of our review guidelines.

To make certain reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they ’ rhenium 36 months old – or if the Accommodation has a change of ownership .
An accommodation may choose to reply to a recapitulation .
When you see multiple reviews, the most late ones will be at the crown, subject to a few other factors ( what linguistic process a recapitulation is in, whether it ’ s merely a evaluation or contains comments as well, and so forth ). If you like, you can sort and/or filter them ( by clock time of year, review score, etc. ) .
We sometimes show external review scores from other long-familiar change of location websites. We make it pass when we ’ ve done this.

Guidelines and standards for Reviews

These guidelines and standards purpose to keep the contentedness on Booking.com relevant and family-friendly without limiting expression of hard opinions. They are besides applicable careless of the sentiment of the comment .
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don ’ deoxythymidine monophosphate include personal, political, ethical, or religious comment. Promotional content will be removed and issues concerning Booking.com ’ south services should be routed to our Customer Service or Accommodation Service teams .
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spell, in any language. Comments and media that include ‘hate manner of speaking ‘, discriminative remarks, threats, sexually denotative remarks, violence, and the promotion of illegal activity are not permitted .
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in rally for reviews. Attempts to bring down the rating of a rival by submitting a negative reappraisal will not be tolerated .
Respect the privacy of others. Booking.com will make an effort to obscure electronic mail addresses, call numbers, web site addresses, social media accounts, and like details.

The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on extra criteria to display the most relevant reviews, including but not limited to : your speech, reviews with text, and non-anonymous reviews. Additional sorting options may be available ( by type of traveler, by sexual conquest, etc. ) .

Translations disclaimer

This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, dependability, and any imply warranties of merchantability, fitness for a detail aim and non-infringement .

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