Each follow-up grudge is between 1-10. To get the overall score that you see, we add up all the review scores we ’ ve received and divide that total by the number of reappraisal scores we ’ ve received. In addition, guests can give discriminate ‘ subscores ’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. note that guests submit their subscores and their overall scores independently, so there ’ s no direct link between them .
You can review an adjustment that you booked through our platform if you stayed there or if you arrived at the property but didn ’ metric ton actually stay there. To edit a review you ’ ve already submitted, please contact our Customer Service team .
We have people and automatize systems that specialise in detecting bogus reviews submitted to our Platform. If we find any, we delete them and, if necessary, take carry through against whoever is responsible .
Anyone else who spots something fishy can always report it to our Customer Service team, so our Fraud team can investigate.

ideally, we would publish every review we receive, whether incontrovertible or negative. however, we won ’ thyroxine display any review that includes or refers to ( among other things ) :

  • Politically sensitive comments
  • Promotional content
  • Illegal activities
  • Personal or sensitive information (e.g. emails, phone numbers or credit card info)
  • Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
  • Spam and fake content
  • Animal cruelty
  • Impersonation (e.g. if the writer is claiming to be someone else)
  • Any violation of our review guidelines.

To make certain reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they ’ rhenium 36 months honest-to-god – or if the Accommodation has a transfer of possession .
An adjustment may choose to reply to a reappraisal .
When you see multiple reviews, the most recent ones will be at the clear, subject to a few other factors ( what language a recapitulation is in, whether it ’ s precisely a military rank or contains comments as good, and so forth ). If you like, you can sort and/or filter them ( by clock time of class, review mark, etc. ) .
We sometimes show external review scores from other long-familiar locomotion websites. We make it clear when we ’ ve done this.

Guidelines and standards for Reviews

These guidelines and standards aim to keep the contentedness on Booking.com relevant and family-friendly without limiting construction of hard opinions. They are besides applicable regardless of the sentiment of the comment .
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please preceptor ’ metric ton include personal, political, ethical, or religious comment. Promotional subject will be removed and issues concerning Booking.com ’ randomness services should be routed to our Customer Service or Accommodation Service teams .
Contributions should be appropriate for a global audience. Please invalidate using profanity or attempts to approximate profanity with creative spelling, in any linguistic process. Comments and media that include ‘hate manner of speaking ‘, prejudiced remarks, threats, sexually explicit remarks, violence, and the promotion of illegal bodily process are not permitted .
All content should be genuine and unique to the guest. Reviews are most valuable when they are master and indifferent. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in commute for reviews. Attempts to bring down the rat of a rival by submitting a veto follow-up will not be tolerated .
Respect the privacy of others. Booking.com will make an attempt to obscure electronic mail addresses, telephone numbers, web site addresses, social media accounts, and alike details.

The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the go steady of the review and on extra criteria to display the most relevant reviews, including but not limited to : your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available ( by type of traveler, by score, etc. ) .

Translations disclaimer

This overhaul may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, dependability, and any entail warranties of merchantability, fitness for a especial purpose and non-infringement .

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